Ajeng Nur Fitriyani Email and Phone Number
Our team at Mercure Hotels thrives on delivering top-notch guest service, a commitment rooted in my academic journey at Akademi Citra buana indonesia in Tourism. Leveraging my degree, I ensure every guest interaction is handled with professionalism, from check-in to addressing any concerns swiftly and effectively.Proficient in the Opera Cloud System, my role focuses on enhancing guest satisfaction and contributing to our hotel's success. With a solid foundation in communication and a knack for problem-solving, I actively engage in upselling services, enriching the guest experience and supporting our revenue objectives.
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Guest Service AgentMercure Hotel BerauEast Kalimantan, Indonesia
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Guest Service AgentMercure Hotel Berau Nov 2024 - PresentBerau Regency, East Kalimantan, IndonesiaOpera Cloud System -
Front Desk AgentIbis Budget Hotel Aug 2024 - Oct 2024West Jakarta, Jakarta, IndonesiaRealta Global System- Helping the guest for check in and check out proccess - Helping the guest for transaction payment- Giving more detail information about the Hotel- Upsell Additional Facilities and service, when appropriate - Respond to guest complaints in a timely and professional manner -
Front Desk AgentHotel Indonesia Group Jan 2020 - Apr 2024Sukabumi, West Java, IndonesiaPowerpro System- Serving the check in and check out proccess- Manage online and phone reservation- Respond to clients complaints in a timely and professional manner- Helping the guest transaction- Upsell Additional Facilities and service, when appropriate- Giving more detail information about the Hotel, available rooms, rates and amenities -
Administrative ClerkHotel Indonesia Group Aug 2018 - Jan 2020Sukabumi Regency, West Java, Indonesia- Plan and schedule meetings and appointments- Distribute correspondence as soon as possible- Ensure information is accurate and valid by creating and updating records- Entering Data
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Sales Marketing AdministratorFifgroup Sep 2017 - Aug 2018Bogor, West Java, Indonesia- Receive Consumer Complaints both by telephone and via email- Receive incoming calls both via telephone and receive email- Record how many products are sold every day and carry out transactions with consumers- Making a sales report ( weekly and monthly )
Ajeng Nur Fitriyani Education Details
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Akademi Citra Buana Indonesia3.32 / 4.00 -
Smk Tri Dharma 2 Bogor3.19 / 4.00
Frequently Asked Questions about Ajeng Nur Fitriyani
What company does Ajeng Nur Fitriyani work for?
Ajeng Nur Fitriyani works for Mercure Hotel Berau
What is Ajeng Nur Fitriyani's role at the current company?
Ajeng Nur Fitriyani's current role is Guest Service Agent.
What schools did Ajeng Nur Fitriyani attend?
Ajeng Nur Fitriyani attended Akademi Citra Buana Indonesia, Smk Tri Dharma 2 Bogor.
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Ajeng Nur Fitriyani
Kota Cilegon
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