Introduced new methods, practices, and systems to reduce turnaround time.Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Identified and resolved unauthorized, unsafe, or ineffective practices.Set, enforced, and optimized internal policies to maintain responsiveness to demands.Supervised operations staff and kept employees compliant with company policies and procedures.Increased profit by streamlining operations.Directed initiatives to improve work environment, company culture or overall business strategy.Led hiring, onboarding and training of new hires to fulfill business requirements.Analyzed and reported on key performance metrics to senior management.Developed systems and procedures to improve operational quality and team efficiency.Developed and implemented strategies to maximize customer satisfaction.Assisted in recruiting, hiring and training of team members.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Reduced operational risks while organizing data to forecast performance trends.Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.Trained new employees on proper protocols and customer service standards.Scheduled employees for shifts, taking into account customer traffic and employee strengths.Mitigated business risks by working closely with staff members and assessing performance.Trained and guided team members to maintain high productivity and performance metrics.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.