Andrew Jessop Email & Phone Number

Greater London, England, United Kingdom

London Area, United Kingdom

Support my dad and his business during the pandemic.- Supported with the purchase, delivery and movement of materials to various sites- Supported with finances/taxes - Provided manual labour when needed.- Supported with childcare and homeschooling of my younger brother. (we are a lone-parent family)- This is an indefinite responsibility as I support on evenings and weekends when in full-time employment.

Responsibilities/Achievements:• Ensured a prompt response and resolution for staff member queries/issues from across the organisation. • Managed environmental H&S software (Engage) and customer relation management software (Lumis) and ensured staff had adequate training and support. • Monitored incident/accident, safeguarding and complaint reports to ensure accuracy and compliance in line with policy and procedure. • Analysed monthly/quarterly report data and prepared papers to highlight trends and points of discussion for my department and Heads of Regional Operations. • Coordinated Service Impact Measures and service user feedback to identify areas for improvement and progress across the organisation. • Underwent training courses for professional and personal development:o Mental Health Awarenesso Self-Harm and Suicide Awareness o Safeguarding Adults and Children • Supported the migration of data between CRM systems (Engage to Microsoft Dynamics) and managed an interim reporting process during that transition via SharePoint and Microsoft Forms.

London Area, United Kingdom

London, United Kingdom

Responsibilities:• Coordinated IGD’s nationwide Feeding Britain’s Future programme. • Prepared over 30,000 secondary school students for the world of work via workshops and volunteers with diverse professional backgrounds. • Recruited schools and managed a working relationship which has resulted in over 1,300 student interventions. • Briefed volunteers/schools and supported facilitators. To ensure high standards and create a good experience for all. • Supported employer partnership events with organisations such as KPMG, Taylor Wessing and Citi Bank. (Insight days, work experience and mentoring programmes). • Developed event materials, communication documents and processes. • Coordinated a team of 10 Freelance Facilitators. • Arranged logistics for Facilitators (travel, accommodation, resource deliveries and invoices via Xero software).• Managed data on Salesforce and Excel/Google spreadsheets.

London, United Kingdom

Responsibilities:• Responsible for a 26% increase in volunteer recruitment from 2014 – 2016.• Achieved a 48% increase in school registrations. • Managed promotional stands at marketing events such as The Academies Show, Teach First and National Governor Association conference. • Recruited volunteers within businesses such as KPMG, Lloyds Bank and PwC. • Researched and planned activities for local and national recruitment campaigns. • Managed volunteer and school relationships and monitored the data using CRM Microsoft Dynamics. • Integrated and developed systems with colleagues to help maximise performance. • Developed communication templates. • Managed incoming calls from volunteer and school expressions of interest.• Co-ordinated team operations by feeding leads and required information.• Assessed volunteer applications and CVs before they are passed across to schools for consideration.

Hammersmith

Responsibilities:• Supported the team by maintaining the users on site • Dealt with incoming queries,• Kept social media channels up to date and interacted with connections.• Researched media along with projects.• maintained and updated Salesforce CRM. • Did an entry level sales and customer service course.

Romford, United Kingdom

Responsibilities:• Operated tills.• Managed stock on the shop floor.• Kept all areas of the store clean.• Processed deliveries.• Tended to customers’ needs.• Dealt with telephone enquiries.