Alfonso Gardea Email & Phone Number

Auckland, Nueva Zelanda

•Being the primary business stakeholder working with product owners in an agile framework to achieve required milestones each sprint.•Managing strategic accounts such a MyFoodBag (food kit provider) and Are Direct (magazine distribution).•Overseeing service performance across delivery operations for strategic customers to ensure SLA requirements are met. •Enabling customer growth by planning and implementing ad hoc solutions.•Reviewing service failures to identify opportunities… Show more •Being the primary business stakeholder working with product owners in an agile framework to achieve required milestones each sprint.•Managing strategic accounts such a MyFoodBag (food kit provider) and Are Direct (magazine distribution).•Overseeing service performance across delivery operations for strategic customers to ensure SLA requirements are met. •Enabling customer growth by planning and implementing ad hoc solutions.•Reviewing service failures to identify opportunities to correct outcomes.•Ensuring KPI reporting, performance reviews and invoicing is available to the relevant stakeholders by leading the Strategic Customer Service Analyst.•Responsible for the weekly routing and operation of a national Sunday bespoke delivery network.•Having to continuously adapt to big shifts in freight volumes due to COVID19 disruptions ensuring continuity of service for customers and implementing a BCP with minor network disruption. Show less

Auckland, Nueva Zelanda

•Managed service provision for MyFoodBag (top tier customer).•Drove delivery performance to desirable scores through close monitoring and targeted reporting.•Ensured operational assets grow with customer, from 7,000 deliveries to now over 26,000. •Worked with local teams to achieve KPIs and coach them to proactively chase these targets.•Handled customer invoicing and crediting processes.•Built rapport with operation teams and customers.

Auckland, Nueva Zelanda

•Engaged customers with Software Asset Management reviews for one of the world’s largest software companies. •Maintained a professional approach and a systematic follow up to achieve high levels of review completion. •Acted as liaison between customers and a team of software licensing experts to ascertain full licensing compliance.

•Implemented guidelines to improve carrier development and onboarding procedures in Mexico and the United States.•Designed and developed strategies to improve costing that meets transportation purchase goals. •Defined and implemented new reports and updates to corporate office (internal) and for customers, carriers and customs brokers (external). •Continuously searched for new ways to improve supply chain management service levels among actual customer base. •Transportation… Show more •Implemented guidelines to improve carrier development and onboarding procedures in Mexico and the United States.•Designed and developed strategies to improve costing that meets transportation purchase goals. •Defined and implemented new reports and updates to corporate office (internal) and for customers, carriers and customs brokers (external). •Continuously searched for new ways to improve supply chain management service levels among actual customer base. •Transportation brokerage - Took orders directly from the user, booked linehaul carriers and followed through until delivery. •Customs brokerage – Reviewed and filed customer paperwork for customs compliance and monitored the clearance process. Show less

•Consulting services to improve carrier development procedures in Mexico and Unites States.•Design and develop strategies to improve pricing that meets purchase transportation goals.•Define and implement new reports and updates to corporate office (internal) and for customers, carriers and customs brokers (external).•Find and explore new ways to improve supply chain management service level among actual customer base.

Monterrey Area, Mexico

•Unification of operational processes of reception, distribution and delivery of parcel and express documents which have allowed a homogenate operational flow across the northern region and with the rest of the regions.•Implementation of work flow operations made to suite specific clientele needs in order to increase the company’s income by complying with demanding service necessities.•Creation of a specific methodology to achieve top position for the northern region in evaluations made… Show more •Unification of operational processes of reception, distribution and delivery of parcel and express documents which have allowed a homogenate operational flow across the northern region and with the rest of the regions.•Implementation of work flow operations made to suite specific clientele needs in order to increase the company’s income by complying with demanding service necessities.•Creation of a specific methodology to achieve top position for the northern region in evaluations made by the United States Postal Service under the scheme “Pay for Performance” celebrated with the Mexican Postal Service regarding on time delivery of international Express Mail Service product; then replicating such methodology to the southern and central regions.•Attention to 19 hubs to assure fluid and successful operation.•Achieve operability of D+1 product (next day delivery) between various hubs of the region and with various hubs of the rest of the country. As well as D+2 (two day delivery) and Deferred (3 to 5 day delivery).•Management of human and monetary resources necessary to operate independent Mexpost land routes to better transit times.•Provide attention to vehicle fleets and service providers, comparing service costs from competitive providers to ensure that the company receives the best quality-price ratio. Show less

Lin, Comercio Intl.

Licenciatura En Comercio Internacional, Logistics, Materials, And Supply Chain Management