Alex Crooks work email
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Alex Crooks personal email
As the owner of Netmediasolutions, a business founded by my late father in 1996, I’m committed to scaling our services to meet the evolving needs of businesses across various sectors. We specialise in digital marketing, website development, CRM systems, and tailored strategies that drive growth across multiple sales channels. Our mission is to generate high-quality leads, align with ideal customer profiles, and deliver results that support your business goals. We pride ourselves on being a flexible Product & Marketing Team, offering bespoke solutions that suit your budget.With over 17 years of experience as a Senior Product/Portfolio Manager, I bring deep expertise in product management and digital marketing, covering the entire customer and product lifecycle. I lead cross-functional teams to create and execute strategies that drive sales, increase revenue, reduce churn, and enhance customer satisfaction. My approach is data-driven and customer-centric, ensuring that every initiative aligns with your business objectives.My digital marketing skills span SEO, PPC, content marketing, social media, and email marketing. I develop comprehensive campaigns that boost brand visibility, engage target audiences, and drive conversions. My CRM expertise allows me to optimise customer journeys and retention strategies, ensuring long-term growth and loyalty.In product management, I’ve successfully launched customer-facing products impacting millions across various industries. I excel at leading cross-functional teams, fostering collaboration, and aligning stakeholders to achieve common goals. My passion for team development drives success in product management, marketing, and beyond.Sales and revenue growth are at the core of my achievements, supported by a deep understanding of market dynamics and customer behaviour. I identify and capitalise on new market opportunities, delivering sustainable growth through a holistic approach combining product management with strategic digital marketing.Customer satisfaction and retention are my top priorities. I create exceptional customer experiences through tailored strategies, effective communication, and continuous product improvement, ensuring businesses attract and retain their ideal customers for long-term success.Core Competencies:Digital Marketing (SEO, PPC, Content, Social Media, Email)Product ManagementCRM OptimisationWebsite Development & UX/UICross-Functional LeadershipStakeholder ManagementSales & Revenue GrowthRegulatory ComplianceCustomer Satisfaction & Retention
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Managing DirectorNetmediasolutionsShefford, Gb -
Managing DirectorNetmediasolutions Dec 2023 - PresentShefford, GbAs the owner of Netmediasolutions, a business founded by my late father in 1996, I’m committed to scaling our services to meet the evolving needs of businesses across various sectors. We specialise in digital marketing, website development, CRM systems, and tailored strategies that drive growth across multiple sales channels. Our mission is to generate high-quality leads, align with ideal customer profiles, and deliver results that support your business goals. We pride ourselves on being a flexible Product & Marketing Team, offering bespoke solutions that suit your budget. -
Senior Product ManagerInmarsat Sep 2020 - Dec 2023London, Gb -
Portfolio Manager - Global BroadbandInmarsat Sep 2019 - Mar 2021London, Gb -
Product Manager - In Home DevicesTalktalk Apr 2019 - Sep 2019Salford, England, GbCommercial ownership of consumer device portfolio (30 products across 2.9m customers), including Wi-Fi Routers, Extenders and Powerline Adapters. Lead strategies to drive ARPU generation, and reduction in cost to serve & churn. -
Lead Employee RepTalktalk Feb 2017 - Mar 2019Salford, England, GbLed a team of 14 employee representatives, alongside Product Manager role, to support colleagues and the business through organization change, such as the move of over 400 roles from London to Manchester. -
Product Manager - Broadband And Customer ExperienceTalktalk Apr 2016 - Mar 2019Salford, England, GbProduct Manager for Broadband with a remit to lead strategic projects for other portfolios and all 2.9m customers. Delivered a recommendation engine to guide new customers to the best product for their needs and regulatory requirements such as the Ofcom Speed Code of Practice and ASA Speed Guidelines. -
Product Manager - TvTalktalk Feb 2015 - Apr 2016Salford, England, GbIn Life Product ownership of over 1m TV customers. Working with strategic partners, such as YouView, Huawei and Qube GB, to improve customer experience and generate extra revenue. Worked with our technical teams to deliver a significant reduction in viewing errors and processes to use data to proactively support customers. -
Devices ManagerTalktalk Aug 2012 - Feb 2015Salford, England, GbTechnical ownership of over 4.5m devices (12 products) in the field including broadband routers, wireless extenders and Powerline solution. I led the rollout and management of our remote management (TR-069) platform which has upgraded over 10m devices, and Self Help solution to stop unnecessary calls coming into the contact centre. -
Broadband Product ManagerTalktalk Mar 2008 - Aug 2012Salford, England, GbResponsible for delivering new products, to be used by up to 1.8m customers. I led the seamless migration of customers from legacy IPStream products to IPStream Max. -
Previous RolesTiscali & Pipex (Acquired By Talktalk) Jul 2002 - Mar 2008Business Improvement Analyst 2006 - 2008Customer Support Team Manager (10 people) 2003 - 2006Technical Support Advisor 2002 - 2003
Alex Crooks Skills
Alex Crooks Education Details
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Product FocusLeading Product Management -
QaProfessional Management Degree (Level 4) -
Ilx GroupProject Management -
Scoll MethodsProject Management -
Hertford Regional CollegeIt - Passed With Merit
Frequently Asked Questions about Alex Crooks
What company does Alex Crooks work for?
Alex Crooks works for Netmediasolutions
What is Alex Crooks's role at the current company?
Alex Crooks's current role is Managing Director.
What is Alex Crooks's email address?
Alex Crooks's email address is al****@****pex.net
What schools did Alex Crooks attend?
Alex Crooks attended Product Focus, Qa, Ilx Group, Scoll Methods, Hertford Regional College.
What skills is Alex Crooks known for?
Alex Crooks has skills like Product Development, Telecommunications, Broadband, Customer Experience, Process Improvement, Crm, Quality Assurance, Service Delivery, Management, Change Management, Business Process Improvement, Testing.
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