Alex Crooks

Alex Crooks Email and Phone Number

Managing Director @ Netmediasolutions
Shefford, GB
Alex Crooks's Location
Shefford, England, United Kingdom, United Kingdom
Alex Crooks's Contact Details

Alex Crooks personal email

n/a
About Alex Crooks

As the owner of Netmediasolutions, a business founded by my late father in 1996, I’m committed to scaling our services to meet the evolving needs of businesses across various sectors. We specialise in digital marketing, website development, CRM systems, and tailored strategies that drive growth across multiple sales channels. Our mission is to generate high-quality leads, align with ideal customer profiles, and deliver results that support your business goals. We pride ourselves on being a flexible Product & Marketing Team, offering bespoke solutions that suit your budget.With over 17 years of experience as a Senior Product/Portfolio Manager, I bring deep expertise in product management and digital marketing, covering the entire customer and product lifecycle. I lead cross-functional teams to create and execute strategies that drive sales, increase revenue, reduce churn, and enhance customer satisfaction. My approach is data-driven and customer-centric, ensuring that every initiative aligns with your business objectives.My digital marketing skills span SEO, PPC, content marketing, social media, and email marketing. I develop comprehensive campaigns that boost brand visibility, engage target audiences, and drive conversions. My CRM expertise allows me to optimise customer journeys and retention strategies, ensuring long-term growth and loyalty.In product management, I’ve successfully launched customer-facing products impacting millions across various industries. I excel at leading cross-functional teams, fostering collaboration, and aligning stakeholders to achieve common goals. My passion for team development drives success in product management, marketing, and beyond.Sales and revenue growth are at the core of my achievements, supported by a deep understanding of market dynamics and customer behaviour. I identify and capitalise on new market opportunities, delivering sustainable growth through a holistic approach combining product management with strategic digital marketing.Customer satisfaction and retention are my top priorities. I create exceptional customer experiences through tailored strategies, effective communication, and continuous product improvement, ensuring businesses attract and retain their ideal customers for long-term success.Core Competencies:Digital Marketing (SEO, PPC, Content, Social Media, Email)Product ManagementCRM OptimisationWebsite Development & UX/UICross-Functional LeadershipStakeholder ManagementSales & Revenue GrowthRegulatory ComplianceCustomer Satisfaction & Retention

Alex Crooks's Current Company Details
Netmediasolutions

Netmediasolutions

View
Managing Director
Shefford, GB
Employees:
3
Alex Crooks Work Experience Details
  • Netmediasolutions
    Managing Director
    Netmediasolutions
    Shefford, Gb
  • Netmediasolutions
    Managing Director
    Netmediasolutions Dec 2023 - Present
    Shefford, Gb
    As the owner of Netmediasolutions, a business founded by my late father in 1996, I’m committed to scaling our services to meet the evolving needs of businesses across various sectors. We specialise in digital marketing, website development, CRM systems, and tailored strategies that drive growth across multiple sales channels. Our mission is to generate high-quality leads, align with ideal customer profiles, and deliver results that support your business goals. We pride ourselves on being a flexible Product & Marketing Team, offering bespoke solutions that suit your budget.
  • Inmarsat
    Senior Product Manager
    Inmarsat Sep 2020 - Dec 2023
    London, Gb
  • Inmarsat
    Portfolio Manager - Global Broadband
    Inmarsat Sep 2019 - Mar 2021
    London, Gb
  • Talktalk
    Product Manager - In Home Devices
    Talktalk Apr 2019 - Sep 2019
    Salford, England, Gb
    Commercial ownership of consumer device portfolio (30 products across 2.9m customers), including Wi-Fi Routers, Extenders and Powerline Adapters. Lead strategies to drive ARPU generation, and reduction in cost to serve & churn.
  • Talktalk
    Lead Employee Rep
    Talktalk Feb 2017 - Mar 2019
    Salford, England, Gb
    Led a team of 14 employee representatives, alongside Product Manager role, to support colleagues and the business through organization change, such as the move of over 400 roles from London to Manchester.
  • Talktalk
    Product Manager - Broadband And Customer Experience
    Talktalk Apr 2016 - Mar 2019
    Salford, England, Gb
    Product Manager for Broadband with a remit to lead strategic projects for other portfolios and all 2.9m customers. Delivered a recommendation engine to guide new customers to the best product for their needs and regulatory requirements such as the Ofcom Speed Code of Practice and ASA Speed Guidelines.
  • Talktalk
    Product Manager - Tv
    Talktalk Feb 2015 - Apr 2016
    Salford, England, Gb
    In Life Product ownership of over 1m TV customers. Working with strategic partners, such as YouView, Huawei and Qube GB, to improve customer experience and generate extra revenue. Worked with our technical teams to deliver a significant reduction in viewing errors and processes to use data to proactively support customers.
  • Talktalk
    Devices Manager
    Talktalk Aug 2012 - Feb 2015
    Salford, England, Gb
    Technical ownership of over 4.5m devices (12 products) in the field including broadband routers, wireless extenders and Powerline solution. I led the rollout and management of our remote management (TR-069) platform which has upgraded over 10m devices, and Self Help solution to stop unnecessary calls coming into the contact centre.
  • Talktalk
    Broadband Product Manager
    Talktalk Mar 2008 - Aug 2012
    Salford, England, Gb
    Responsible for delivering new products, to be used by up to 1.8m customers. I led the seamless migration of customers from legacy IPStream products to IPStream Max.
  • Tiscali & Pipex (Acquired By Talktalk)
    Previous Roles
    Tiscali & Pipex (Acquired By Talktalk) Jul 2002 - Mar 2008
    Business Improvement Analyst 2006 - 2008Customer Support Team Manager (10 people) 2003 - 2006Technical Support Advisor 2002 - 2003

Alex Crooks Skills

Product Development Telecommunications Broadband Customer Experience Process Improvement Crm Quality Assurance Service Delivery Management Change Management Business Process Improvement Testing Strategy Dsl Prince2 Call Centers Business Process Team Management Business Analysis Outsourcing Technical Support It Strategy Business Requirements It Service Management Sla Remote Device Management Requirements Gathering Operations Management Program Management Tr 069 Project Management Network Devices Connected Devices Integration Product Marketing Stakeholder Management Outsourced Solutions Product Management Product Launch Financial Analysis Data Analysis Requirements Analysis

Alex Crooks Education Details

  • Product Focus
    Product Focus
    Leading Product Management
  • Qa
    Qa
    Professional Management Degree (Level 4)
  • Ilx Group
    Ilx Group
    Project Management
  • Scoll Methods
    Scoll Methods
    Project Management
  • Hertford Regional College
    Hertford Regional College
    It - Passed With Merit

Frequently Asked Questions about Alex Crooks

What company does Alex Crooks work for?

Alex Crooks works for Netmediasolutions

What is Alex Crooks's role at the current company?

Alex Crooks's current role is Managing Director.

What is Alex Crooks's email address?

Alex Crooks's email address is al****@****pex.net

What schools did Alex Crooks attend?

Alex Crooks attended Product Focus, Qa, Ilx Group, Scoll Methods, Hertford Regional College.

What skills is Alex Crooks known for?

Alex Crooks has skills like Product Development, Telecommunications, Broadband, Customer Experience, Process Improvement, Crm, Quality Assurance, Service Delivery, Management, Change Management, Business Process Improvement, Testing.

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