Jawad Ghabra Email & Phone Number

Shawerma Plus is a family-owned business that turned into a franchise opportunity. We are always looking to add to our family. Shawerma Plus is a market-leading business in Canada, with plans for expansion in the USA by 2025.Within 11 months of launching our franchising program, we were able to select 7 franchisees who are now part of our family. We're.

Waterloo, Ontario, CA

• Managing & operating 2 restaurants & catering arm.Main role:
• Development of F&B Franchising model.
• Review the restaurant's performance and analyze & project sales levels & oversee profitability.
• Manage all marketing activities such as branding, social media presence & website development, promotional events, network events, pricing, loyalty programs & discount schemes.
• Recruit staff, train, & motivate the team to perform & manage their working shifts & day to day tasks.
• Manage suppliers' relationship & check stock levels & ordering supplies.

AE

• Project Manager for the FIRST OF ITS KIND in middle east-banking sector real time management daily dashboards across key customer experience journeys for entire Dubai Bank before merger with Emirates Islamic & ENBD.
• WINNER: In charge of Award submission & project manager helping Dubai Bank win 2 Stevie Awards in international banking sector 2012: BRONZE STEVIE WINNER: Contact Center of the Year (Up to 100 Seats) - Banking or.
• Develop & execute service & performance culture across Retail Banking.
• Establish & monitor service delivery measurements across channels to enhance customer experience based on ‘PDCA’ methodology.
• Manage bank-wide customer satisfaction & feedback programs.
• Manage Customer Care Unit & ensure all complaints are resolved as per defined process.

Abu Dhabi, AE

• WINNER: In charge of Award submission & project manager helping ADF win 1 Stevie Awards in international banking sector 2012: GOLD STEVIE WINNER: Customer Service Department of the Year - Financial.
• Ensure ADF remains a market leader by development of new initiatives enhancing ADF service offering.
• Manage internal & external research activities to develop business potential & use results to drive initiatives.
• Continuous improvement of internal & external client service policy according to EFQM award criteria.
• Recommend areas for improvement & identify areas where processes / procedures were not followed.
• Monthly reports & MI decks prepared for CEO & Senior management decision making.

Dubai, Dubai, AE

• Establish business relationship on behalf of TPI with clients & strategic partners such as Ministry of Presidential Affairs/Abu Dhabi, Emirates Post, Fujairah Police, Ministry of Environment, Telecommunications.
• Design strategic plans for clients & provide advice on implementation.
• Design & conduct PESTEL & SWOT analysis, feasibility studies, & customized customer service manuals.
• Conduct focus groups with clients to help them redefine vision, mission, & goals & address issues.
• Assessment of clients & their varied departments & sections according to EFQM criteria using the RADAR.
• Create cross functional teams with the clients & set SMARTER objectives & initiatives.

Dubai, AE

• WINNER: Managed RTA website in 2006-2007 & helped them in winning/being ranked as the best 3rd website out of all government websites focusing on easy navigation & 3-click policy with 1 team member.
• Manage "Salik" New Tolling System Awareness Campaign marketing activity as one of the biggest projects in tolling systems in the Middle East. www.salik.ae
• Prepare short & long term marketing plan for RTA & provide business measurable objectives.
• Undertake research, designing surveys, analysis of statistical data, & evaluation of events & services.
• Evaluate reports & recommended SMART marketing objectives before & after participation in events, conferences, ceremonies & exhibitions, & bidding companies for projects.
• Secretary & member of RTA customer service committee that initiated Customer Care Center.

Dubai, Dubai, AE

• Demonstrated immediate talents upon hire & excelled quickly to become recognized by management as key member of the marketing & business development team.
• Undertook research, designing surveys, & analysis of statistical data.
• Conducted different research methodologies for Governmental, & Semi governmental entities (such as Mystery Shopping Projects, Desk Research, & Customer & Employee Satisfaction survey).
• Prepared short term marketing plan for TPI.
• Prepared & performed presentations & participated in new business pitching.
• Maintained excellent customer relations & developed customer rapport.

Masters Degree, International Business

Iso 9001:2008 Quality Management Lead Auditor, Quality Management

Bachelors Degree, Management & Marketing