Aaron Good Email & Phone Number

- Own a book of business of clients representing $14,000,000+ in annualized recurring revenue (ARR).- Directly manage client relationships; ensure delivery quality and timeliness- Own project plans, governance & stewardships for aligned clients- Organize regular client meetings to ensure excellent customer service- Responsible for contractual compliance.

Chicago, Illinois, United States

· Lead and manage ongoing delivery of a shared service team performing back-office work· Identify, lead the charge and implement process improvements on a scale ranging from the minutiae to transformation· Manager of managers· Maintain documentation standards to ensure consistency and quality of execution· Consult with internal and external customers on.

Chicago, Illinois

• Coach and mentor for internal team members. Contribute to each person’s development.
• Develop and maintain client relationships that ensure client satisfaction and retention.
• Lead internal teams in day-to-day tasks in addition to larger scale projects such as Open Enrollment and ACA management.
• Develop efficiencies in processes that range from large scale processing to the minutiae.
• Point of contact for client to review operational changes and incorporate client’s benefits strategy into the bswift platform.
• Proactively review and consult clients on best practices and new functionality of the system.

Chicago, IL

• Serve as the primary point of contact to vendors, internal team members and clients by coordinating vendor products and services for the benefits administration platform.
• Continually update the benefits administration platform and services as requirements change each year or as often as needed.
• Serve as a system expert by helping to manage and provide technical guidance during vendor implementations; manage ongoing maintenance/updates to vendor plans and materials; audit and test plans and materials.
• Test client's benefits administration platform and sites for quality assurance; track and monitor the resolution of issues.
• Create and/or assist with creation of department specific process and training documentation.
• Assist in business development, sales, and marketing activities.

Lincolnshire, IL

• Project Management and Client Consulting - Acts as the subject matter expert for all service specific and common client requirements; accountable for client requirements changes.
• Leads, facilitates and updates all applicable plan provisions and client requirement documents.
• Provides subject matter expertise to client, co-workers and internal shared service teams in regards to client provisions and ongoing processing concepts for clients in ongoing delivery.
• Serves as primary resource to client, co-workers and internal shared service teams in the comprehension of client requirements.
• Records and reviews project scoping, budgeting and change order records along with the tech and operations leaders.
• Share in-depth client understanding with co-workers, and uses that understanding to identify ways clients can be better served; coaches co-workers on providing high quality service and building strong client.

Lincolnshire, IL

• Served as Ongoing Control Account Manager to track all ongoing processes to monitor client operations dashboard measures to proactively manage client-level impacts
• Managed and provided coaching and development to Benefits Operations Analysts to create a culture of continuous improvement within client-level operations
• Identified, planned and managed process improvement projects to create year-over-year efficiencies in operational workloads
• Reviewed and signed-off on escalated analyst deliverables (e.g., data quality checks, client responses)
• Received/verified updates resulting from change orders provided by project managers; Developed and delivered analyst client-specific operational training; monitored analyst ongoing adherence to standard operating.

Lincolnshire, IL

Lincolnshire, Illinois

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Sigma Tau Delta

Education record

English Language And Literature, General