Aaron Good Email & Phone Number

- Own a book of business of clients representing $14,000,000+ in annualized recurring revenue (ARR).- Directly manage client relationships; ensure delivery quality and timeliness- Own project plans, governance & stewardships for aligned clients- Organize regular client meetings to ensure excellent customer service- Responsible for contractual compliance and managing financials- Hire and equip great people that reflect our core values; Higher Standards, Greater Accountability, & More Fun- Forecast and manage staffing levels and associated expenses- People management, career development coaching- Provide day-to-day guidance to the service delivery team- Assist in product strategy rollout of new technology and services to our clients- Drive efficiency through standard operating procedures (creation, refinements, and adherence) and through automation and challenging the status quo- Coordinate business strategy with bswift's leadership team: call center, COBRA/FSA, Billing Team, Product Management, additional COE Shared Operations groups, and IT team as needed.- Assist in sales and marketing efforts as needed- Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners

Chicago, Illinois, United States

· Lead and manage ongoing delivery of a shared service team performing back-office work· Identify, lead the charge and implement process improvements on a scale ranging from the minutiae to transformation· Manager of managers· Maintain documentation standards to ensure consistency and quality of execution· Consult with internal and external customers on best practices, risks involved in deviation, and process flows· Own workload management, capacity planning staffing, succession planning for a team of managers and practitioners· Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems and processes owned with the team· Work closely with one or more, SVPs/VPs/Directors to provide outstanding support during deployment and burn-in of projects

Chicago, Illinois

• Coach and mentor for internal team members. Contribute to each person’s development. • Develop and maintain client relationships that ensure client satisfaction and retention.• Lead internal teams in day-to-day tasks in addition to larger scale projects such as Open Enrollment and ACA management.• Develop efficiencies in processes that range from large scale processing to the minutiae.• Point of contact for client to review operational changes and incorporate client’s benefits strategy into the bswift platform.• Proactively review and consult clients on best practices and new functionality of the system. • Participate in projects that contribute to the company globally such as Annual Enrollment committee and Efficiencies Review team.

Chicago, Il

• Serve as the primary point of contact to vendors, internal team members and clients by coordinating vendor products and services for the benefits administration platform.• Continually update the benefits administration platform and services as requirements change each year or as often as needed.• Serve as a system expert by helping to manage and provide technical guidance during vendor implementations; manage ongoing maintenance/updates to vendor plans and materials; audit and test plans and materials.• Test client's benefits administration platform and sites for quality assurance; track and monitor the resolution of issues.• Create and/or assist with creation of department specific process and training documentation.• Assist in business development, sales, and marketing activities.• Lead a team to coordinate with other resources (product management, development, call center) to meet client/vendor deliverables.

Lincolnshire, Il

• Project Management and Client Consulting - Acts as the subject matter expert for all service specific and common client requirements; accountable for client requirements changes.• Leads, facilitates and updates all applicable plan provisions and client requirement documents.• Provides subject matter expertise to client, co-workers and internal shared service teams in regards to client provisions and ongoing processing concepts for clients in ongoing delivery.• Serves as primary resource to client, co-workers and internal shared service teams in the comprehension of client requirements.• Records and reviews project scoping, budgeting and change order records along with the tech and operations leaders.• Share in-depth client understanding with co-workers, and uses that understanding to identify ways clients can be better served; coaches co-workers on providing high quality service and building strong client relationships; and uses client knowledge to anticipate needs.

Lincolnshire, Il

• Served as Ongoing Control Account Manager to track all ongoing processes to monitor client operations dashboard measures to proactively manage client-level impacts• Managed and provided coaching and development to Benefits Operations Analysts to create a culture of continuous improvement within client-level operations• Identified, planned and managed process improvement projects to create year-over-year efficiencies in operational workloads• Reviewed and signed-off on escalated analyst deliverables (e.g., data quality checks, client responses)• Received/verified updates resulting from change orders provided by project managers; Developed and delivered analyst client-specific operational training; monitored analyst ongoing adherence to standard operating procedures to ensure high quality; Provided day to day client and third party administrator contact support for participant- and/or processing-related issues

Lincolnshire, Il

Lincolnshire, Illinois

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Sigma Tau Delta

Education record

English Language And Literature, General