Aj Goodwin's Location
Milwaukee, Wisconsin, United States, United States
Aj Goodwin's Contact Details
Aj Goodwin work email
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Aj Goodwin personal email
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About Aj Goodwin
IT Specialist, always growing and ready to help.
Aj Goodwin's Current Company Details
Aj Goodwin Work Experience Details
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Engineer Specialist IiGeneracMilwaukee, Wi, Us
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It SpecialistMidwest Refrigerated Services Apr 2022 - Nov 2024Milwaukee, Wisconsin, UsUser Setup and IT Onboarding:Configured new users in AD, Entra, KnowBe4, and Elevate; delivered comprehensive first-day IT training.Phishing Training and Campaign Management:Implemented and managed KnowBe4 phishing training, integrated with Exchange Online.Reduced organizational risk score from 41 to 20 over two years, achieving a phishing risk 2% below the industry standard.Cultivated a security-conscious culture, leading to the identification of four near-miss phishing attempts.Security Groups and Cloud Migration:Migrated all on-prem security groups to the cloud in 5 months (ahead of an 8-month schedule).Collaborated to streamline groups, transitioning them to Microsoft 365 equivalents.VoIP System Implementation and Management:Led Elevate VoIP transition across eight facilities, supporting 170 users and 50 resource phones.Configured, deployed, and trained users; managed all admin configurations and call routing.Cyber Security Training and Reporting:Directed cyber security training and ensured accurate reporting.Conducted phishing campaigns in KnowBe4 LMS and developed SCORM training with quizzes.Actively monitored and mitigated security alerts.Technical Training and Knowledge Management:Trained users on Teams, SharePoint, OneDrive, and other technologies; authored training materials.Built a user-friendly Public Knowledge Center on SharePoint and documented account creation processes.Automation and Audit Management:Automated new user requests via SharePoint and Power Automate, integrating with OS Ticket.Conducted AD/Entra audits with ISE PowerShell and optimized E5 license usage through monthly audits.Technical Support and System Monitoring:Provided support for advanced technical issues; monitored Microsoft 365 system health.Standardized email communications and policies, enhancing clarity and consistency. -
Chief Executive OfficerRelican Jul 2014 - Jun 2024Milwaukee, Wi, Us -
Research DirectorRelican Llc Jul 2013 - Jun 2024Milwaukee, Wisconsin, Us• Spearheaded the project with our partner organization Froedtert Health and negotiation all initial agreements.• Maintained the workflow and process development to maturation.• Promoted (SDLC) by facilitating conference calls, weekly sprints, testing cycles, and decision oversite.• Theorized, documented, and designed patented technology for machine learning on edge devices and adaptive storage.• Tested software iterations, documented results, and relayed them to the software architect for improvements.• Designed trademarks, navigated legal/business requirements, and negotiated IP and equity concerns with our partner.• Created presentation materials and spoke to the nature of the technology in public forums and seminars.• Issuance of International PCT Utility Patents – US 10,437,825, CN ZL 2015800062034, CA 2,936,485, SK 10-2227912 -
Technology Recruiting ManagerRobert Half Jul 2021 - Mar 2022Menlo Park, Ca, Us -
Quality Assurance AnalystTalon Healthy It Services Oct 2020 - May 2021Winston-Salem, North Carolina, Us• Documented and implemented new standards: Communications, Ticket Standards, and Ticket Quality Review (TQR)• Created a system with SharePoint and Microsoft Power BI X for fast TQR trend reporting and better agent engagement.• Corrected a long term Nextiva reporting file format issue allowing for creation of a database for Call Center reporting.• Collaborated with clients to better understand their needs, building two major call centers, ThedaCare and Shield Illinois, from the ground up and maintaining the ongoing relationship with ProHealth Care.• Trained colleagues on usage of Excel Pivot Tables and Microsoft Power BI• Educated new agents and Quality Assurance staff on HIPAA Security, ITIL Change, Problem, and Incident Management. -
Customer Service AnalystTalon Healthy It Services Apr 2020 - Sep 2020Winston-Salem, North Carolina, Us• Fielded support calls from providers, staff, and patients at major medical systems throughout the United States.• Supported multiple Epic MyChart instances covering healthcare systems across the United States.• Constructed SharePoint list sites to utilize better organization for informational documentation.• Provided a ‘Patient First’ attitude, promoting the best possible results for the patient directly or indirectly. • Assisted with troubleshooting Epic, hardware, printing, phones, Office, Windows 7 & 10, Kronos, Lawson• Utilized Service Now, Autotask, and ChangeGear, including creation of KB articles and reporting.• Mentored and trained newer staff providing support for MyChart and Healthcare systems across the United States.
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Process ManagerFis Jun 2017 - Sep 2019Jacksonville, Fl, Us• Converted over 20 paper binder contract agreements for state EBT programs to indexed PDFs.• Constructed a SharePoint site to allow for faster searching of indexed PDFs, significantly reducing the time to find key data. • Lead contractors in the coordination of testing and delivery of over 300 card printers to the State of California• Managed contractors and team building for SLA tracking processes for EBT (EBT, SNAP, WIC, and CC) state programs.• Provided technical support to the 3rd party telecom provider for EBT, advising on database management.• Increased system efficiency reducing SQL PMQ errors and providing more accurate reporting.• Assisted with local desktop, laptop, and printer hardware/software support. -
Information Technology - Internal AuditorFroedtert Health Feb 2011 - Dec 2014Milwaukee, Wi, Us• Designed and implemented a full Information Security Management Program from the ground up utilizing NIST and HITRUST documentation resulting in a 12-section weighted reusable template set that supported real-time reporting.• Continued and refined the KPMG annual audits to align with HIPAA security and Meaningful Use attestations for fast and succinct response when MU documentation was requested.• Worked with legal counsel to construct an efficient method for the provisioning of documents required by Meaningful Use.• Provided local technology audits and reporting to mitigate any federal or state gaps, including policy updates, process maintenance, leadership training, and presentation to the Operations Steering Committee, General Counsel, and Compliance• Provided liaison services to the Legal Department and the Froedtert Foundation advising them of solutions and support.• Trusted with tasks such as, grant reviews, proposal (RFP) drafts and responses, and policy writing to determine the best course of action, mitigate gaps, or simply resolve unknown factors that impacted healthcare information technology.• Reviewed and recommended updates to the BCDR documentation and recorded all modifications for audit purposes. -
Supervisor, It Business Process AdministrationFroedtert Health Feb 2010 - Feb 2011Milwaukee, Wi, Us• Provided leadership, teambuilding, and direct report annual reviews for the Business Administration team.• Facilitated oversight, project planning, and change management documentation for the upgrade of Remedy ver. 7.6.• Created all training materials and provided Remedy 7.6 training classes to over 300 Information Technology Staff.• Continued to refine the annual KPMG financial readiness audit by updating and streamlining the SharePoint site template.
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It Governance And Strategic Planning AnalystFroedtert Health Feb 2009 - Feb 2010Milwaukee, Wi, Us• Created and implemented Remedy incident reporting and learned SAP Crystal Reports to reduce reporting time from hours to minutes.• Designed initial reports in Excel to facilitate better management of incidents at the Daily Operations meeting• Utilized Crystal Reports to facilitate automated Remedy reporting reducing report time from a few hours to near real-time.• Designed and implemented Remedy SAP Crystal Reports custom dashboards for each member of IT leadership.• Proposed, wrote the charter, and chaired the Process Advisory Council. Remedy Incident Standardization was completed and in use less than two months later.• Volunteered to construct a SharePoint site for managing the interaction between KPMG and Information Technology for the annual financial readiness audits allowing for scheduling interviews, progress tracking, communication logs, and audit trails.
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Service Desk AnalystFroedtert Health Sep 2007 - Feb 2009Milwaukee, Wi, Us• Provided customer service and support to healthcare system staff daily• Supported calls regarding password resets, hardware and software troubleshooting, printers, and one ice machine• Proposed and created a new method for formatting Knowledge Management and began the process of staff training for members to create documents in the same fashion for easy searching and maintenance
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Network AdministratorMilsco Manufacturing Sep 2006 - Sep 2007Milwaukee, Wisconsin, UsNetwork Administration of 15 servers locally and 4 in other locations (Merida MX, Coventry, UK, Red Granite, WI, and Thompson, GA). Implementation of Outlooksoft Server and other systems related to upgrades. Managed all aspects of PC Support, Telecom, Network, and AS400 support in addition to the primary role of Server Administration. -
Pc Support AnalystRobert W. Baird & Co. Sep 1999 - Mar 2006Milwaukee, Wi, Us• Provided laptop support for Baird’s mobile fleet for the first four years including management of several different models and repaired/replaced them rapidly without losing data• Merged with desktop support to create a unified team for all desktop and laptop systems across the enterprise• Selected to participate in Business Continuity and Disaster Recovery assisting in the training and planning of exercises with the Director of BCDR• Planned and assisted in three technology refresh cycles, including Bloomberg systems, local hardware, and remote branch sites -
Pc Support AnalystBrookdale Senior Living 1997 - 1998Brentwood, Tn, UsPC Support
Aj Goodwin Skills
Information Technology
Sharepoint
Leadership
Software Documentation
Healthcare Information Technology
Hipaa
Strategic Planning
Healthcare
Public Speaking
Risk Management
Hipaa Security
Ehr
Servers
Gap Analysis
Internal Audit
Information Security Management Process
Hipaa Omnibus Rule
Hitech
Nist 800 53
Meaningful Use
Business Process Design
Conflict Resolution
Risk Mitigation
Fisma
Hipaa Security Audit Protocols
Technical Support
U.s. Health Insurance Portability And Accountability Act
Aj Goodwin Education Details
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Concordia University-WisconsinMicrobiology -
Washington Hs
Frequently Asked Questions about Aj Goodwin
What company does Aj Goodwin work for?
Aj Goodwin works for Generac
What is Aj Goodwin's role at the current company?
Aj Goodwin's current role is Engineer Specialist II.
What is Aj Goodwin's email address?
Aj Goodwin's email address is aj****@****acy.com
What schools did Aj Goodwin attend?
Aj Goodwin attended Concordia University-Wisconsin, Washington Hs.
What are some of Aj Goodwin's interests?
Aj Goodwin has interest in Photoshop, Mathematics, Biological Research And Development, Problem Solving, Molecular Genetics, Bioethics, Science And Technology, Strategic Planning, Chemistry, Health.
What skills is Aj Goodwin known for?
Aj Goodwin has skills like Information Technology, Sharepoint, Leadership, Software Documentation, Healthcare Information Technology, Hipaa, Strategic Planning, Healthcare, Public Speaking, Risk Management, Hipaa Security, Ehr.
Who are Aj Goodwin's colleagues?
Aj Goodwin's colleagues are Brandon Martin, Sukanya Thangaraj, Robert Braun, John Schiessl, Corinne Vertz, Mba, James Leffler, Roger Dale.
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