Accomplished IT executive with a proven track record of success in operational excellence, technology transformation, and service delivery.Specializing in shared services, infrastructure, disaster recovery and business continuity, enterprise architecture, collaboration systems, technical support, organizational alignment, operational excellence, governance and application development. Skilled managing M&A, integrations, voice and data communications, and technology transformations. Awarded for building top-performing teams.Specialties: Operations Management • Strategic Planning • Vendor Relations • Regulatory Compliance • Needs Assessment • Change Management • Audits • IT Security • Budget/Cost Control • Client Relations • Presentations • Recruiting • DIsaster Recovery & Business Continuity • Internal Controls • ITIL v3 Foundation Certified

Responsible for the Infrastructure of Cloud Services including the sites at multiple physical facilities as well as Azure, AWS and other IaaS Public facilities. Reporting to this position are the departments of Servers, Networking, Storage and Data Centers.

Maintaining seamless operation of WAN/LAN, Security, Telecom (mobile and wireline, and VoIP), Computing environment (servers, Virtualization, cloud, etc.), Storage (NAS/SAN), Data Centers, and IT Service Desks headquartered in Metro Atlanta for Global connectivity and business continuity in a demanding 24x7 environment.Highlights include:Manage system and asset management with integration of ticketing system.Manage Active Directory Forest with multiple child domain infrastructure.Manage and maintain Exchange environment.Manage EMC/Hitachi/Dell SAN administration and configuration.Manage planning and implementation of FC and iSCSI infrastructure.Manage VMware vSphere and View management and provisioning.

Manage Support Team.Perform scheduling and accountability audits to ensure customer SLAs.Provide presales support to help in planning the virtual environment,Install in-line or off-line monitoring modules to audit/manage virtualized assets.Provide on-going support and analysis of security events observed by the physical and Virtual IPS devices.Support the VMC Solution in pre and post-sales efforts.Created a Knowledge Base, Ticketing System and Customer Portal using Netsuite for CRM.Utilize advanced problem solving skills and resourcefulness to engineer solutions within dynamic client environments.Serve as a technical resource for the sales team.

Trained and managed support and end user training team. Managed team supporting over 100 clients on Reflex IPS and IMC solutions.

Researched and recruited Technology-specific, specialized, service providers.Developed relationships with contractors to design and create the “MerchantCart” shopping cart system.Presented IRCUSA Service Offering to Heads of Departments in SMB markets.Collaborated with customers and development staff to determine business structure, organizational needs and delivery of customized, web-delivered solution requirements.Managed team that resolved customer implementation and client usability issues.