Information technology program audit review and audit remediation program manager, including infrastructure program manager partner to achieve Wealth Management line of business PCI certification and annual compliance approval.

Network and Security Engineering organizational development, portfolio management, availability, resiliency and financial management for strategic data centers, and global leveraged networks.Leader for developing network organizational target operating model aligned with SVP mandate, including portfolio management practice, life cycle management process to address EOS network technologies, and implemented network vulnerabilities practice leverage global team to reduce network risks. Executed critical capacity plan for load balancer data center network devices to meet year end processing requirements.Supported rapid expansion of Global VPN platform to address pandemic work from home mandate increasing global remote user base from approximately 19K to greater than 60K in less than 45 days.Improved maintenance Capex savings ($1.1M), initiated network resiliency/failover plan to address carrier route diversity challenges. Successfully implemented ACI standard to support data center expansion.

Network & End User Platform Engineering Program Executive implemented portfolio management, leadership coaching and development plan, and strategic business case execution.

Executive Management Augmentation (AVP) - Operationalized Technology Business Management & Governance Support organization post IT reorganization including operating model, critical staffing, organizational development, and FY16 priority execution.Worked with Senior Technology Business Management & Governance Executives on developing and implementing new Organizational Design, Role Charter, and Interaction model.Worked with Senior Technology Business Management & Governance team on implementing standardized Job Model, Job Family Descriptions, and organizational remapping.Program Manager – multi-stream Infrastructure Lean Transformation initiative optimizing North American Service desks, Field Support, Integrating North American Workspace Engineering organizations, and TD affiliate infrastructure organization with enterprise IT to support $50MM program savings. Executive Management Augmentation (V.P.) for U.S Network Services and Workspace organizations to support leadership transition, manage acquisition integration, U.S technology refresh, and Audit priorities. Program Manager Infrastructure workstream – multiple U.S M&A infrastructure technology and organization integrations, work process alignment with enterprise and change management including critical mortgage platform white glove relocation to TD data center. Worked with CTO and Infrastructure Leadership team to design and implement a North American organizational operating model, design and change management plan to support scale and talent management.

Program Executive (contract engagement) for Technology Optimization I & II programs reporting to Infrastructure S.V.P - executed $90MM 5 year program to consolidate, standardize infrastructure technology, consolidate and decommission data centers , organizational redesign to centralize infrastructure organization, and standardize operational processes across World Markets, Investment Banking, Commercial Banking, Treasury, Retail, & Wealth Management exceeding business case targets and 5 year net savings resulting from increased technology consolidation, shared services, and organizational alignment.Worked closely with LoB Senior Executives to align application migration plans to standardized infrastructure, resolve challenges and complexities, develop executive scorecard and provided Executive Steering monthly progress and resolution updates. Work closely with corporate finance on quarterly board-level scorecard reporting.Implemented ITIL based operating processes as well as infrastructure and application support operating model to establish segregation of duties.Repatriated Network Monitoring and Management Service and reinvested savings into proactive systems monitoring and management 7x24 Enterprise Command Center.Implemented Enterprise Service Desk aligned with Command Center to enhance proactive service management.Provided leadership development and coaching support.

Managed practice portfolio of $3MM+ and practice team of software, infrastructure, process delivery engineers, program management designing and implementing proactive systems management & monitoring, command center, capacity management, ITIL operating processes, and program management solution.

Executive program sponsor for strategic data center consolidation and new DC facility construction to support strategic business expansion mandate.Implemented Command Center Operations to proactively monitor network and compute platforms and reorganized operations teams to align skills and achieve efficiency.