Alphonso Haigler Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Execute pricing strategies to enhance revenue for a portfolio of 63 communities. Closely monitor rate adoption and compliance to ensure pricing strategies are effectively implemented across all properties. Identify and implement revenue management best practices, which helps IRT stay competitive in the market. Provide training to Management and site teams, empowering them with the knowledge and tools needed for successful revenue management. Quickly step in to perform troubleshooting and problem resolution to maintain smooth revenue operations. Consistently review new lease and renewal parameters, amenity values, lease terms, competitor data, and other operational parameters to keep our revenue performance at its best.

Charlotte, Nc

Responsible for overseeing the operations of a 272-unit asset located in a promising up-and-coming market. Worked closely with multiple sister communities to develop and implement sales and dashboard management plans. Building and maintaining a team environment that emphasized effective communication and exceptional customer service was a priority, enabling us to achieve our financial objectives and enhance resident satisfaction.Proposed and implemented strategies to optimize expense management, ensuring the property operated within or below the monthly budget while upholding high product quality standards. Collaborated with marketing, asset management, and revenue management teams to drive the growth of our Gross Potential Rent, aiming to maximize revenue generation for the property. Provided mentorship and unwavering support to the sales team, guiding them in facilitating successful transactions with our guests, and surpassing property leasing goals. Recognized as Manager of the Quarter (Q1 2022), celebrating achievements such as exceeding budgeted occupancy and revenue, elevating resident satisfaction scores, achieving an impressive 17% new lease rent growth, and effectively reducing R&M expenses.

Charlotte, North Carolina, United States

Optimized property performance and contributed to the success of multiple lease-up communities. Analyzed operational data, identified trends, and recommended strategies to enhance Net Operating Income (NOI). Developed successful sales plans, resulting in rapid occupancy growth and maximized rental income. Created clear and concise owner's reports that substantiated the property's performance and provided valuable insights. Mentored and empowered leasing and maintenance staff to take full ownership of their roles. Collaborated with sister communities to facilitate staff training and development, while fostering a cohesive environment. Supported the Executive team in identifying opportunities across the portfolio and developing actionable plans to achieve property and company goals. Assisted the Regional Management team in making informed decisions with precise financial data, well-crafted annual budgets, and sales/marketing plans.

Successfully increased Net Operating Income through effective cost control and revenue improvement initiatives. Oversaw all property operations, while focusing on coaching and training staff to prioritize positive resident relations, resolve conflicts promptly and follow up consistently. Achieved a higher retention percentage and enhanced resident satisfaction by establishing strong lines of communication with current residents and addressing their concerns promptly. Implemented a successful community-wide cable and internet package and developed a preventative maintenance program that improved building cleanliness, service request turnaround times, and maintenance staff responsiveness.

Atlanta, Georgia

Prioritized delivering exceptional customer service and fostering strong relationships with residents and guests. Significantly improved customer satisfaction, resulting in increased resident retention, revenue growth, positive reputation scores, and overall community. Focused on nurturing talent and building a high-performing, cohesive team, leading to maximum engagement and reduced staff turnover. Motivated and led the leasing staff to surpass leasing and marketing objectives, achieving ambitious goals by supervising day-to-day operations and ensuring adherence to company policies. Played a large role in preparing due diligence documentation and conducting property tours with potential buyers, highlighting the assets' value during sale.

Greater Atlanta Area

Managed delinquent residents and sent late/eviction notices to keep delinquency in line with company guidelines. Efficiently entered renewal notices, and negotiated rates to meet retention targets. Actively engaged in leasing activities, driving traffic to the community through prompt responses to inquiries and conducting tours for prospective residents. Qualified and closed leases successfully contributing to the overall success and positive atmosphere of the community.

Atlanta, Ga

Atlanta, Ga

Arlington, Va

Charlotte, Nc

Mallard Glen And Ivy Hollow Apartments, Charlotte, Nc