Leads building sciences and apprenticeship adjunct faculty instructorsManages student records for enrolled and prospective students for building sciences programsCoordinates and maintains apprentice records for US DOL Registered ApprenticesPromoted to Director when position was reclassified due to scope of role

- Facilitate daily activities to museum guests including children and adults in an educationally-focused workshop setting- Contribute to development, prototyping and documenting of new activities to enhance guest experience- Develop and administer topical Professional Development workshops for educators

- Supervised and mentored five teenage girls in a project-based summer program, including interviews and selection process, orientation, tool training, and guidancethrough project development life cycle to successful completion- Interfaced with local educators on crowd-sourced fundraising strategies and resource planning as part of MakerEd sponsored Making Spaces program

- Initiated, coordinated and implemented intra-team knowledge sharing sessions to minimize communication roadblocks- Championed adoption of ITSM, Agile, and Lean IT methodologies - Partnered with consultants to coordinate roll out of LeanIT across division- Mentored small teams using Agile methodologies to develop and deploy a streamlined version of Change Management procedures- Managed domestic end-user testing for deployment of updates for ITSM Change Management software (BMC Remedy) including scheduling of UAT staffing during overnight deployments, facilitating training sessions for impacted staff, trouble-shooting issues, etc.

- Led team tasked with developing reference and instructional documentation for both process and process support software- Coordinated small team responsible for customer support and end-user experience during phased roll out of updated software and procedures

- Led team tasked with developing reference and instructional documentation for both process and process support software- Coordinated small team responsible for customer support and end-user experience during phased roll out of updated software and procedures

- Ensured Asset Protection & Safety communications were appropriately branded, error-free and correctly formatted for web and print publishing- Supported project managers through research, troubleshooting and customer support- Certified as an RSA Archer Administrator to implement training and compliance surveys

- Tasked with monitoring of critical business systems within Walmart Data Center- Documented first-level troubleshooting and response to system issues as SOPs- Facilitated communication, appropriate engagement and escalation for resolution of critical system issues

- Supervised call center daily operations including scheduling of staff, facilitated training and development of call center reference materials, coordination of career development opportunities, resolution of escalated customer service calls, etc.- Headed team responsible for weekly proofing of statement accuracy before release to print and mail to customers

- Managed shift-based sales floor staffing of women’s retail clothing store - Curated window displays and store signage- Administered opening/closing procedures, daily deposits, customer service and addressed customer complaints- Coordinated final sales of merchandise and fixtures during store liquidation