My thirty-nine years of automotive experience in sales and service give me a unique perspective which allows me to coach & instruct the automotive dealership professional to be relevant in TODAY'S modern service department. My goal is to coach on how to increase repair order growth, maintain the highest level of customer satisfaction, increase profitability while implementing innovative business practices to grow a business. This is done by having fun and coaching through a collaborative approach.I specialize in all aspects of service advisor coaching and training as well as the Express Service business model.Specialties:Virtual Training & FacilitationSales & Service FacilitationExpress Business Model ExpertIncrease retention Increase fixed operations volumeManagement and service advisor coachingCustomer satisfaction strategiesIntegrity Selling and Sales techniquesWarranty Compliance CoachingMarketing "Train your people well enough so they can work anywhere. Treat them well enough so they won't want too" Richard Branson-Virgin