Ajia Williams Email and Phone Number

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns • De-escalate situations involving dissatisfied customers, offering patient assistance and support • Maintained up-to-date knowledge of customer accounts• Resolved payment and order disputes• Provided excellent technical support• Confirmed payments, refunds, etc.• Explained products and benefits• Answered phone and assisted customers with changes

• Managing the day-to-day activities of the team.• Developing and implementing a timeline to achieve targets.• Delegating tasks to team members.• Conducting training of team members to maximize their potential.• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.