In today's competitive marketplace, businesses face the challenge of delivering exceptional customer experiences while driving sales growth. Customers need PERSONALIZED support and solutions tailored to their needs, and companies need skilled professionals who can exceed these expectations.As a seasoned Executive Customer Support and Sales Manager, I offer a comprehensive solution to this challenge. With a deep understanding of customer needs and a proven track record in sales, I am uniquely positioned to bridge the gap between exceptional service and revenue generation. My ability to do the following makes me exceptional:1.Identify pain points2.Offer effective solutions3.Empathize with customersThese remarkable qualities enable me to create positive experiences that drive loyalty and sales for the company. In my role as a Sales Manager, I leverage my customer-centric approach to drive revenue and achieve sales targets. I have a proven track record of identifying opportunities, cultivating leads, and closing deals through effective communication and relationship-building with the clients. From prospecting and cold calling to negotiating and closing contractsMy sole aim is to deliver tangible results for your business. I can’t wait to work with you to elevate your customer care experience, boost sales performance, and help you achieve your business goals.TOOLS-Canva, -Outlook-Zendesk, -Live Chat-Office 356-Salesforce-Microsoft Suite-Google WorkspaceSend a DM or email: hannanielajibade@gmail.com
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Customer Account RepresentativeIntrumUnited Kingdom
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Customer Account RepresentativeIntrum Jun 2024 - PresentReigate, England, United KingdomHelping customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.• Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt.• Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.• Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers. -
Business And Financial DirectorChyberr Solutions Oct 2024 - Present1. Strategic Financial Planning:Developing and implementing long-term financial strategies aligned with the company's objectives to ensure sustainable growth.2. Budget Management: Creating, monitoring, and managing the organization's budget to control spending and ensure resources are allocated effectively.3. Financial Reporting: Overseeing the preparation of financial reports, including profit and loss statements, balance sheets, and cash flow reports to provide an accurate view of the company's financial position.4. Risk Management: Identifying financial risks and implementing measures to mitigate them, ensuring the company's assets are protected.5. Financial Analysis: Analyzing financial data to provide insights for decision-making, highlighting trends, forecasting future performance, and identifying areas for improvement. -
Customer Service AdvisorAxa Partners Nov 2023 - Mar 2024United Kingdom- Enhance customer satisfaction ratings by 35% through strategic service initiatives. - Spearhead a cross-functional team to integrate innovative CRM technologies, boosting operational efficiency and customer engagement. - Communicate with 30+ customers daily via phone and email, answering their inquiries promptly.- Properly document customer orders, payments and adjustments -
Call Center AgentBrunel University London Mar 2023 - May 2023London Uxbridge -
Sales AttendantJd Sports Fashion Plc Oct 2022 - Dec 2022London, England, United Kingdom- Attended, handled inquiries and orders from 35+ customers daily.- Mentored, trained and managed the new sales representatives on payment processing, documentation and customer relations.- Recorded and documented each transaction performed daily. -
Account & Sales ManagerIcare Family Vision Center Limited Feb 2018 - Jan 2022Nigeria- Drove a 50% growth in brand recognition through targeted digital marketing campaigns and influencer collaborations.- Enhanced online customer engagement by 40% with creative content strategies and robust social media management. -
AccountantSwagelok Jun 2016 - Jul 2017Lagos, Nigeria
Ajibade Hannaniel Education Details
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International Business -
Distinction / First Class -
Banking And Finance
Frequently Asked Questions about Ajibade Hannaniel
What company does Ajibade Hannaniel work for?
Ajibade Hannaniel works for Intrum
What is Ajibade Hannaniel's role at the current company?
Ajibade Hannaniel's current role is Customer Account Representative.
What schools did Ajibade Hannaniel attend?
Ajibade Hannaniel attended Brunel Business School, Brunel University London Pathway College, Covenant University.
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