• Lead the planning, execution, and delivery of IT solution projects, ensuring alignment with client needs and business objectives• Oversee budget allocation for IT initiatives, optimizing resource utilization to maximize return on investment• Drive revenue generation by developing innovative IT solutions and identifying new market opportunities• Coordinate and collaborate with cross-functional teams, ensuring smooth integration of technical, sales, and operational efforts• Manage project timelines, deliverables, and quality standards to ensure successful project outcomes• Track and report on project performance, providing strategic insights to adjust plans and achieve business goals• Build and lead a high-performing team, fostering a culture of technical excellence and continuous development• Analyze IT performance data and metrics to identify opportunities for process improvement and business growth• Negotiate vendor contracts, ensuring cost-effective solutions and adherence to service-level agreements• Ensure compliance with industry standards, cybersecurity protocols, and regulatory requirements in all IT solutions

• Oversee e-commerce and web applications, ensuring optimal performance of web and database servers.• Provide technical support and intranet solutions to streamline divisional operations• Coordinate product updates and resolve marketing-related challenges• Integrate e-commerce systems with ERP platforms and monitor system performance• Lead social media integration and manage digital engagement strategies• Train support teams on new web technologies and solutions• Develop strategic business plans for events like Gitex, DSF, DSS, and warehouse salesAdditional Key Responsibilities:• Ensure all product data, including images, descriptions, and prices, is accurate and up-to-date on the website• Monitor stock levels, collaborate with merchandising teams, and provide weekly site coverage reports• Analyze trading trends and forecast online sales for peak periods• Track site performance, identify areas for improvement, and implement recommendations to enhance user experience• Collaborate with product, graphics, and sales teams to update and manage e-commerce content• Regularly review and update web content, links, and designs to ensure relevance and quality• Stay updated on web design and development trends by participating in professional events and workshops• Recommend and implement new programming technologies for improved online and intranet environments• Provide Level 1 and Level 2 POS support for 27 showrooms, ensuring seamless daily billing operations

• Administer web, mail, database, and DNS servers• Design and develop websites on Microsoft and Linux platforms• Create and maintain content management systems• Manage websites and search engines, including SEO and crawler optimization• Coordinate and oversee development team activities• Monitor and track project progress as per the project plan• Prepare technical and business documentation• Handle backup and security management• Collaborate with clients alongside marketing and technical teams

• Train students in web design, graphic tools, and office software• Develop user-friendly and dynamic websites• Assist the development team in their tasks• Provide hardware and network assistance