Ajin Kumar K S Email & Phone Number

I was born on September 6, 1990 at Kanyakumari, Tamil Nadu, India and completed my school days at my hometown. I moved to Chennai in September 2008 and completed my bachelor's in electronics and communication engineering in April 2012. In September 2012 I started my master's in VLSI Design and completed in April 2014.I joined IBM as an operations analyst in March 2015. During my time as an OA, I maintained a high level of service quality by establishing and enforcing organization standards, prepared reports by collecting, analyzing, and summarizing information and specialized in identifying, researching and recommending methods for addressing business issues which strives to resolve complex concerns.After 3 years and 5 months into operations analyst I switched to problem analyst in September 2018. I was responsible for identifying and logging problems by performing trend analysis of incident records, analyzing information received from suppliers, partners, internal software developers, test teams, and project teams. I was also responsible for prioritizing problems based on the risk they pose in terms of probability and impact to services. I have performed holistic problem analysis considering all contributory causes, finding workarounds that reduces or eliminates the impact or probability of an incident or problem. I have done error control activities to manage known errors, and which may enable the identification of potential permanent solutions. I have coordinated with the change enablement team by initiating resolution via change control and participating in the postimplementation review.After 3 years in September 2021 when IBM spined off its Global Technology Services wing into a separate company called Kyndryl I followed and became a Problem Manager at Kyndryl. I Increased Customer Satisfaction & Retention by eliminating repeat incidents which incurs high cost and frustration. I have also improved the quality and reliability of the services and solutions for users by implementing a proactive problem management strategy. I have held clear accountability for continuous-Improvement activities by identifying actual or potential failures and transforming these into opportunities for improvement. I understood the skill sets of subject-matter experts who are more likely to have the information needed to correctly identify the root cause of a problem.I felt the need for a break from my job and quit my job in December 2022. After a 3-month break, I joined Cocolevio as a Major Problem Management Specialist in April 2023.