Ajinkya Deolekar Email and Phone Number

• Delivered KPI’s against active ITSM processes.• Strong understanding of ITIL server management with an emphasis on Incident Management, Change Management, Service Level Management, request Management• Experience with development and deployment of ITSM process in environment.• Interact with all levels of IT and business leadership.• Managed Service desk tickets• Provide lifr-Cycle management of all service request and customers informed of progress• Problem Management resolves the root causes of incidents to minimize the adverse impact incidents and problem caused by errors in the infrastructure.• Knowledge management documents processes, procedures and troubleshooting activities to improve the efficiencies and effectiveness of the service desk,technologists and operation• Computer operations, event management, job scheduling, backup and restore, network monitoring, system monitoring, database monitoring,storage monitoring• Strong analysis skills, ability to organize incident and problem data and identify trends• Confident in actively participating in service management meetings related to change management• Worked with business and IT management to identify requirements for change and agree priorities.• Weekly metrics reporting to management and collection of staff’s status report.• Meeting and improving established service delivery’s.• Responsible for creating and maintaining all life cycle aspects of IT service catalog• The architecting and delivering of end-to-end automated solution which includes technical implementation of ITSM and ITIL process, workflow customization,ticketing, process automation,report development and dashboard creation.• Experience supporting large scale web application and infrastructure as a technical change manager, operation manager or site reliability engineer• Document and maintain work instruction and collaboration with infrastructure team

• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.• Supported clients with business analysis, documentation, and data modeling.• Managed overall infra activities; managed and involved in BCP and DR drill activities, coordinated with various team and stakeholders to ensure business continuity• SAN disks expansion and Placement on servers Disk Management, VEA and cluster environment• VERITAS mirroring of SAN breakup or removal, Managing VERITAS Volume Manager, Raid configuration• Migration and reclaim of SAN disks Prepared Incidents, Change and Problem tickets dashboard

Managed Windows servers, IT infrastructure, User Management

Network and Server Monitoring, Log Monitoring, Change Management