 Was associated with Micro services which involves supporting the hosting of applications and platform. Monitored and tracked alerts regularly and also prioritized new work requests within set response time frame. Used tools such as Splunk , Appdynamics, Geneos active console, SQL developer Database application to help users resolve their problems and to provide necessary information required to solve their problems. Effectively communicated within and outside the team to ensure the platform is always stable and user queries are addressed within agreed time frame and made sure that no queries are left unanswered or unattended. Worked on ticketing tools like Service NOW ( SNOW). Handled the daily requests and incidents, provided quick resolution within SLA and moved it to closure with Client satisfaction. Interacted with client on sorting out the issues for smooth business functioning.