Ensure after sales service operations for the branch are carried as per RE standards. Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care. Responsible for achieving workshop defined targets by number of job orders and service volumes. creating referral programs Updating HR policies Overseeing hiring processes  Ensure prompt, polite and efficient contact with potential and existing customers. To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention. Obtains market information on competitive dealer service, and current market conditions including service promotions etc. To promote Customer Retention Activities - to fulfil customer desire as well as to achieve satisfaction. Managing all service department employees, as well as monitoring their performance for the branch. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers. Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.

• Managed a crew of 42 employees.• Provide administrative support to Body Shop Manager.• Assisted the Manager in training technicians and monitoring their performance.• Involved in daily contact with customers to troubleshoot and resolve any customer inquiries and complaints while maintaining good customer relations.• Created estimates per the customer's needs and accidents they were involved in.• Worked with insurance adjusters and assisted customers with filing insurance claims.• Supervised efficient working of all body shop employees and performed repair work and maintained quality standards for same.• Evaluated completion of vehicles coming to shop and monitored regular progress and suggested required safety procedures.• Checked completed vehicles for quality assurance.• Assisted in month end closings and labour reports.

• Supervising the day-to-day operations of the administrative department and staff members.• Hiring, training, and evaluating employees and taking corrective action when necessary.• Developing, reviewing, and improving administrative systems, policies, and procedures.• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.• Collecting, organizing, and storing information using computers and filing systems.• Assessing staff performance and provide coaching and guidance to ensure maximum efficiency.• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

• Handling Billing and Collection for Top Corporate Accounts.• Bad Debt recovery and reduction through retention activities.• Handling a team of 10 collection executives.• Monitoring and providing proper guidance to the collection executives.• Weekly review of collection executives for better results.

• Identifying and appointment of Hard Collection Agencies for different locations in the Cluster for different buckets.• Allocating Customer Base of Collection and FWP Recovery for all collection Agencies at different location.• Providing proper guidance to FOS and if need be, visiting customers at their places and resolve various issues.• Weekly review of Collection and Recovery FOS of the agency for better results. • Follow up of Cheque Bounce cases (Tele calling/Agency follow up) pre 138 Stage.

• Greet customers upon arrival to work shop.• Interact with customers to know the nature of their problems.• Explain all service options to customers including time and cost estimates• Consult with mechanics regarding appropriate service options.• Develop as many solution methods as possible, attempting to keep costs low.• Advise customers on warranty protections and other potential cost-saving service options.• Track maintenance or repair status, fill out reports on labour and cost of all services.• Perform post-service inspection with customers and answer any questions they may have.