Ajit B. Email & Phone Number

London, Gb

Greater London, England, United Kingdom

Regional leader of Mapp’s existing US business. I head our revenue and Customer Success org with 3 senior direct reports.

London, England, United Kingdom

Account Director for Mapp’s US customer base. Responsible for all customer renewals, upsell and cross-sell engagements.

London, England, United Kingdom

Global Account Director of a major FMCG customer account at Mapp, leading a team of 3 Enterprise Customer Success Managers.

London, England, United Kingdom

London, England, United Kingdom

Relationship manager working with enterprise level clients within the Retail, Telecoms and FS sector. Helping businesses to enhance CRM and acquisition capabilities through the adoption of the Mapp cloud.

London, England, United Kingdom

Deliverability Manager covering all regions outside of America.Key responsibilities entail:1. Proactive management of over 100+ IP pools (mixture of shared & dedicated) 2. Supporting L2 CS teams through Deliverability issue resolution3. Blockage & Deferral management4. Blacklist resolution5. Contribution to internal knowledge base6. Process enhancement ( through introducing elastic search technology)

London, England, United Kingdom

This role entails managing the life cycle of customer support incidents. This involves investigation of reported issues with Teradata Marketing Applications systems on a 1st and 2nd level basis. The role has greatly helped to strengthen my analytical and investigative skills, it has also developed my understanding of technical information which I have needed to utilize on a daily bases when collaborating with DBA, GUI and Deliverability teams to find a solution.

London, England, United Kingdom

In the Deliverability team at Teradata eCircle, I have gained significant experience in working a diverse role within email marketing.This role has allowed me to work in a vast spectrum of deliverability, from solving complex client issues to advising clients on how to maximise their inbox placement so that best return on investment can be achieved.I have utilised and enhanced such skills as investigative techniques, project management and IP management during my time here.Furthermore from a consulting perspective I have liased with a number of enterprise level clients to advise on how to improve such issues as poor Domain/IP reputation and Recipient data inacticvity. Primarily this role entails a reactive and proactive approach to ensuring that deliverability can be maximised for our clients so that they can achieve the best inbox placement with their email marketing campaigns.Some of the work that is performed in this role involves;Maintaining contact with the most important ISPs, spam filter providers and white listing providers for fast analysis of customer problems.Regular analysis of the performance data of all mailshots sent to determine possible delivery problems.Analysis and clarification of spam complaints, provider blocks and blacklist entries.Development of Best Practices in all areas of email marketing with influence on deliverability (data generating, creation, dispatch etc.)Pro-active provision of advice for our customers and employees in the implementation of these Best Practices.Regular internal status report with respect to overall and customer-specific delivery rates.Ongoing development of Tools for the improvement of internal work cycles.