- Handle high end analyzers which includes Hematology, ESR, Coagulation analyzers, and key customer issues.- Effectively providing technical support to the Pan India service team.- Travel domestically to support the Pan India Service team as an expert for resolving critical and escalated issues.- Joint working with service engineers on escalated calls to understand customer concern and resolve issues.- Conduct technical training to train engineers on products and develop service… Show more - Handle high end analyzers which includes Hematology, ESR, Coagulation analyzers, and key customer issues.- Effectively providing technical support to the Pan India service team.- Travel domestically to support the Pan India Service team as an expert for resolving critical and escalated issues.- Joint working with service engineers on escalated calls to understand customer concern and resolve issues.- Conduct technical training to train engineers on products and develop service skills.- Maintaining products & service performance by improving FTR, TAT and service quality of Hematology, Coagulation and ESR products to improve service and customer satisfaction.- Managing spare parts inventory by working closely with other departments and reviewing field requirements and adjusting inventory levels accordingly to support field requirements.Received "Best Technical Support" award for consecutive three years (FY 2018-2021).- With excellent technical support for consecutive 3 years to field engineers, managed to solve complex technical issues pertaining to Hematology, Coagulation and ESR product lines.Received "Best HO Support" award for the year 2017-18. Show less

- Managed to provide excellent technical /application support to Pan India field engineers pertaining to Hematology and Coagulation product line.- Travelled domestically to visit customer sites to handle complex and escalated issues.- Effectively managed day to day service operations and field requirements.Awarded "Extraordinary Service and dedication to profession" for the FY 2016-17, for consistent and improved performance.

Responsible for -- Maintain/ Repair/ Rework/ Refurbishment of analysers on field and field returned Hematology, Electrolyte, ESR and Coagulation analyzers.- Technical support to the field service team Awarded "Best Technical Support" of the year for the two consecutive years (FY 2013-14 & FY 2014-15) for my work in line with organization goal.