Heading pan India operations

Managing FM Operations across North India.

Responsible for handling transition management of properties, which includes taking handover of completed projects from Project department, coordinating with Construction / Project management team for resolution of all issues related to snags and establishing the properties for smooth operations and responsible for setting up and running the Facility Management operations for the properties, through a team of facility managers and outsourced vendors. 1. Managing the transition of properties from Project completion stage to Facility Management Drive project closure and completion of all snagging activities with Construction Management following intense quality control and testing procedures Handover residential units to customers as per agreed possession timelines Manage customer interactions and coordinate with internal departments to resolve customer issues/ escalations Attend to flat owner grievances, and resolve customer issues during defect liability period Coordinate with company Legal and other departments for society formation and handover 2. Facility Management operations Manage FM operations for Residential sites through outsourced FM agencies Manage and coordinate for the overall security requirements of the properties Negotiate vendor contracts with clear service level agreements Ongoing monitoring and audit of vendors performance Develop department budget and monitor its adherence.

• Handling Multiple Facility Management site’s in across north India. • Responsible for Manpower Management / resource as per site’s requirement with the Support of ops team. • Responsible for instrumental in developing and driving the business and managing day to day operational activity on Properties in the region. • Managing client centric operations, ensuring client satisfaction & retaining them by achieving delivery & service quality Norms. • New Sites transition & Manpower mobilization with the support of Team.• Customer Satisfaction of Region beyond parameters set by the Organization • Attending to clients and concerns & complaints & undertaking steps to resolve them effectively. • Interacting with the clients to gather their feedback regarding the service. • Maintaining cordial relations with clients to Sustain the Growth & profitability of the business. • My goal is to create credibility, build strong, lasting client relationships and earn the client's trust. • Responsible for Monitors the Training Programs of all the levels of employees, • Quality controlling of every level of Soft Services. • Responsible Commercially aware and financially astute, incumbent will be able to drive improvement and take the Property to the Next level of service. • Team Management functions all sites and Team Motivating for better performance. • Responsible Budget Management & Controlling. • Responsible for implementing Proper system & Process. • Responsible for submission of the bills, payment follow-up and collections. • Making checklist, work schedule and format according to the site Requirements. • Give the entire site Staff on job training and Maintain Weekly & Monthly Training planer. • Manage the Record of ESI, PF & Leave Record with support of HR Team. • Maintain the Weekly Site Visit Planer with my Reporting officer. • Daily reporting to my reporting officer and update on Documents.

• Responsible for all soft services Operations – housekeeping, pantry, and pest control services, Horticulture, Conference room setups, mail & business center operations.• Responsible for making the Housekeeping Work Schedule & Checklist’s for Housekeeping, Pantry, Cafeteria, Pest Control, Horticulture, etc.• Responsible for the smooth functioning of the daily operation & does all miscellaneous activities like Arrangement of parties / celebration• Taking periodic inventories & maintenance monthly stock of pantry item, HK Consumables, chemicals & toiletries & Office stationeries.• Making monthly Duty Roaster and areas for Supervision & all Operatives.• Responsible for making job description of supervisor & Operatives Shift wise.• Responsible for Vendor Management term of manpower, servicing of machines Consumable & Chemical for housekeeping, Pantry & Business Centre, mailroom & all Stationeries item. Key Management.• Responsible for on job Training & making Monthly Training Planner.• Responsible for any maintenance / Repair of renovation of the Building in Coordinator with The Project Management. .