Presales Engineer, providing technical consultation, product demonstrations, and solution recommendations to system integrators (SIs), distributors, and end clients during the pre-sales phase.Assisting in project planning, solution design, and technical proposal preparation to ensure customized solutions that meet client needs.Conducting technical training for large groups (40-50 people) on Dahua security products and solutions for SIs, installers, and distributors.Offering one-on-one technical training and consultations during visits to partners' offices, ensuring hands-on experience and deep product understanding.Visiting client sites to deliver product demonstrations and presales technical support during project bidding and pre-deployment phases.Collaborating with sales and marketing teams to promote Dahua's product portfolio, driving customer engagement and increasing conversion rates.Providing remote and telephonic technical support as needed during project execution to resolve product inquiries and technical challenges.Submitting daily work reports and weekly summaries, including detailed performance tracking and key performance indicators (KPI), ensuring transparent communication with management.Collecting and communicating product feedback and technical issues to HQ for continuous product improvement and innovation.Building and maintaining strong relationships with customers and partners, aligning product solutions with their needs for long-term success.Carrying out additional responsibilities as assigned by the line manager.

•Lead and manage a team of 5-6 persons, ensuring effective coordination, taskdelegation, and performance management.•Successfully handle multiple projects concurrently, ensuring their smoothexecution, on-time delivery, and adherence to quality standards.•Provide telephonic support to field engineers, offering guidance, troubleshootingassistance, and ensuring efficient problem resolution.•Conduct site visits as needed to assess project progress, address any on-sitechallenges, and maintain a high level of customer satisfaction.•Serve as a key decision maker for projects, making critical judgments, allocatingresources effectively, and ensuring project success within budgetary constraints.•Manage customer relationships, handle inquiries, generate new leads, and fosterbusiness growth through excellent customer service and relationship-buildingefforts.•Effectively schedule and manage engineers' work schedules, ensuring optimalresource allocation, timely project completion, and regular reporting to themanager.•Negotiate with vendors to procure materials, optimize costs, and maintain areliable supply chain for project requirements.

•Successfully installed various types of CCTV cameras, and FAS Systems accordingto drawing diagrams, ensuring precise implementation across multiple cities forMSRTC, Kotak Mahindra Bank ATM, Axis Bank, and Yes Bank projects.•Oversaw cabling and patch cord creation, to ensure reliable and efficientconnectivity of the systems.•Collaborated closely with the Field Operations Manager, effectivelycommunicating project updates, seeking assistance when required, and ensuringsmooth project execution.•Executed both reactive and planned engineering maintenance activities toensure optimal performance and minimize downtime of the systems.

•Installed security camera systems in residential and business settings, ensuringprofessional and neat installation.•Made necessary adjustments to the cameras based on customer preferences andneeds.•Set up systems for remote viewing on customers' devices, enabling easy accessto camera feeds for monitoring property activities.

•Successfully installed, repaired, and serviced Extra Low Voltage equipment as afresher, including CCTV cameras, DVRs, access control systems, and structuredcabling.•Gained hands-on experience in installing CCTV systems at various clientlocations.