Ajit Kumar Kuanr Email & Phone Number

Bhubaneswar, Odisha, India

Bhubaneswar, Odisha, India

Area Manager- Customer Field Services for the state of Odisha and Chhattisgarh at Razorpay Pos

Bhubaneswar, Odisha, India

Customer Success Manager for the state of Odisha and Chhattisgarh. Responsible for EDC machines deployment, Service, Training, Churn and Client relationship for both states.

Kolkata, West Bengal, India

• Managing the Service Operations of 3000+ ATM’s, 15000+ POS Terminals & 300+ ZYGAL Digiview Surveillance of East region.
• Leading an energetic team of field service Engineers, Team leaders, MIS Executive’s and Regional Logistic Coordinators.
• Taking care of all install base ATM’s SLM support, Activity, AMC generation, Payment Collection.
• Ensuring that agreed SLA met with the Customer to achieve UP Time by doing periodically maintenance as PM and RCA of ATM Machines.
• Manged the Customer escalation related to Service Delivery at 2nd Level.
• Submission of AMC and Spare Invoices to Region Customers & Payment Collections in agreed timeline.

Navi Mumbai, Maharashtra, India

• Analysis the performance of outsourced ATM’s ( AXIS, ICICI, HDFC,UBI,MOF)and implement the process wherever required to improve the performance.
• Have been awarded the Best Performer Award for Service Support in the 2019 annual meet at Sri Lanka.
• Single point of contact for the key customer's.
• Managed the Outsourced ATM’s Preventive Maintenance, Repeat Call Analysis and possible Customer escalations in PAN India.
• Managed to reduce repeat calls percentages in each quarters.
• Handling Customers Technical Query by coordinating with the internal Technical Team.

Bhubaneswar, Odissa, India

• Successfully deployed more than 300 ATM’s for AXIS Bank across Odisha region.
• Implementation and field support of Banking Automation products ATM, Recycler, Kiosk, Cash Sorting Machines and Online UPS across Odisha.
• SLM Calls attended under TAT percentage was increased in each quarter.
• Managing Operational Issues & Escalations from various Banks and Customers.
• Leading installation team for Wincor ATM deployment in Odisha.

Bhubaneswar, Odissa, India

• Successfully Completed the Odisha State Wide Area Networking Project in 12 Blocks under Odisha Govt.
• Achieve assigned targets within the meantime.
• Managing the 12 Blocks Network Support which has connected through the leased line with District headquarters.
• Coordinating with Govt Officials to resolve the Datacentres Network and Electrical issues.
• Maintained a professional relationship with Govt Senior Officials for smooth implementation of the Project.

Diploma Engineering, Electronics And Telecommunication Engineering

Associated Degree in Electronics and Telecommunication Engineering.

Bachelor'S Degree, Bachelor Of Computer Application

12Th, Science