With due respect here I'm mentioning my tasks and responsibilities which I perform regularly as a Network operations Analyst. Monitoring: I handle 2 segments and in each segments we have several monitors like Logic Monitor, Zabbix, Thousand Eyes and many more. I monitor them identify verify and perform tasks as required. Incident Management :

Currently working with Amazon as a Technical service associate for North American region, Handle chats and email for Kindle and Fire devices also solve issues related to Amazon music, software downloads, Prime videos and App store.

Worked as an associate with cognizant in US healthcare, Business process configuration division. Work on SQL database and configuring software’s like QNXT and FACETS is the core part of my job. Handling Client calls, updating and setting targets also making sure that the client should get the delivery on time

Joined as a customer service associate for Amazon.com. My job profile was to handle calls and Email from the customers and resolve their queries. We had to maintain the AHT and also Customer satisfaction level

Joined and got trained as global Installation and cease coordinator for British Telecom. My job profile was to get the BT service installed or ceased at different locations of the world by coordinating with Access line provider, Port provider, Router configuration engineer and the Location in charge from different countries.

I have worked with Digvijay horse riding club Pune. I worked there as a Trainer and Administrator, my job profile included imparting training to horses for equestrian games also train the riders for the same, look after horses and dogs (security) food (Purchase and distribution), health, training, stable condition, hygiene and sanitation, purchase and selling of horses. Also was responsible for grooms management, work distribution, their leaves, accommodation and welfare. Learned management skills and played a key role in organization of State Level Equestrian Games 2012. Learned and developed Team management and coordination skills.

Joined as a receptionist while I was pursuing my graduation, used to do a night shift and was the only point of contact at that shift. Efficiently handled check in and check outs also party arrangement and room and banquet hall reservations.