Ajit Pardeshi Email & Phone Number

Mumbai, Maharashtra, India

Part of the Travel transport and Hospitality vertical at TCS.

Pune Area, India

Leading teams of enthusiastic customer service professionals who play their part in enabling global trade and commerce, through their passion to get every transaction right for our customers.

Gurgaon, India

InterGlobe Technologies is a prominent player in the ITES space, focusing solely on the travel sector. As Service Delivery Leader for all accounts serviced out of India, I manage a P&L of ~36 MM USD in revenues. Our customers range from the top International and Indian Airlines to the leading International and Indian Online Travel Agencies (OTA), Cruise Lines, Hotels and Travel Management Companies. We service the entire range of pre and post travel needs of customers, over voice, email and back-office.

Chennai Area, India

BPM (Business Performance Management Lead) for the Customer Experience (CE) division. As BPM, a. Defined objectives aimed at better customer experience while reducing cost; b. Actively governed performance and against objectives and budget; c. Part of digital transformation team focused on standardization and automation.• Ensured all targets met for 3 cycles of performance management with support from leadership and peers; through rigorous governance mechanism and tracking actions for improvement• Kept costs lower than budget by ensuring actual headcount stays under budgeted headcount through on-time delivery of digital transformation projects.• As part of our digital transformation agenda,o Standardized processes so that we have common input web forms for our transactionso This way, moved ~90% of email transactions to self-service web, thereby reducing customer effort.o Of these 90%, we automated ~80% of the transactions by using emulators; this improved turn times for customers by 80% and by the way, also helped us to reduce cost.

Pune Area, India

Responsible for service delivery for a multi-national utilities client. Role encompasses managing the client relationship, service delivery, P&L responsibility and process improvement.

Mumbai And Pune

Responsible for service delivery for 2 North American airline clients. Processes include collections, fraud detection, refund processing, customer service and employee travel services. Metrics measured by clients include Customer Satisfaction, Turnaround Time, Phone Service Levels, Error %, Days Sales Outstanding, Delinquency % etc

Gurgaon, India

Operations Manager at IBM's outsourcing arm IBM Daksh. Technical sales and support partner for Intuit for these products: Quickbooks, Quicken, Point of Sale, Simple Start. Support channels: Inbound and Outbound Phone, Email and Chat.Metrics measured by client included Phone Service Levels, Customer Satisfaction, Email Response Time, Sales Conversion% etc

Technical Support for Linksys Products

Noida Area, India

Managing teams of technicians providing troubleshooting and support for Dell Consumer Technical Support (CTS). Metrics measured by Dell included First Time Resolution, Customer Delight, Phone Service Levels, CARE (Customer Aided Resolution Effectiveness) etc

New Delhi Area, India

Export Supervisor: Responsible for the entire supply chain right from placing orders for raw materials up to the final delivery of orders by air or sea including export documentation, Letter of Credit and Collections from customers.

Pgdm, Information Management

Major in Information Management, minor in Finance

Ssc, Class 10