Ignio is a cognitive automation solution that helps IT rapidly identify and remediate outages in minutes. ignio’s unique pre-built knowledge allows customers to realize the value of AI in significantly less time than other solutions. It binds together disparate but interconnected business applications, processes, and the underlying infrastructure to drive smart decisions and perform actions autonomously.- ignio™ AIOps - Map business applications and underlying infrastructure to identify the root cause of a problem and perform autonomous remedial actions- ignio™ AI.WorkloadManagement - Minimize time needed for planning and operational activities with risk assessment, preventive recommendations & prediction of future batch job impacts with over 90% accuracy to reduce SLA violationsRoles and Responsibility :- Single point of contact handling team, shift and Outages Owning team backlog, triage bugs, prioritize items, and answer teams’ questions.  Participate in scrum meetings, sprint planning, standups, retrospectives, and demos for product. Working with engineering, customer success, customers to understand and drive areas of improvement needed in the product Built an effective relationships with sales, customers, partners, and other product groups Engaged in discussions with customer to understand their problems, answer questions about the product and educate them about the value of the product. Involve in Incident management, Problem management, Change management, Service improvement, Pre and post-implementation support, Stakeholder Management. Responsible for the on-boarding of new client onto the platform  Involved in Twiki or Runbook preparation , analyze SLA and VAS for reducing noise Root cause analysis and fix for various production issues. Prioritizing customer issues and allocating the resources Involved in Proactive and reactive Problem management to reduce recurring issues. Participated in ITSM tool integration (Cloudplus).

Herald is one of the reporting systems under Global Transactional Reporting and handles reporting for the Over The Counter (OTC) derivatives, stocks that are traded via a dealer networks (unlisted derivatives) as opposed to a centralised exchange (listed derivatives), that are handled by the other GTR reporting system RDRS. Exchanges are a centralised and regulated market where securities are traded in a safe and standardised and publicly transparent manner. On the other hand, OTC derivatives are less publicly transparent since prices are not disclosed publicly until after the trade is complete. CRGT is the Compliance Risk Govt Technolgy. This application is to Support the Compliance Officers of MS. It is categorized into 4 Parts. CTS, AML,OFAC and GWMG.CTS is Compliance Trade Surveillance , AML deals with Antimoney Laundry, GWMG is Global Wealth Management group which deals with Retail data and OFAC is for high end compliance officers. Being single point of contact handling team, shift and Outages Work on incidents, service-requests and change requests from the User and Batch Involve in Incident management, Problem management, Change management, Service improvement, Pre and post-implementation support, Stakeholder Management. Maintaining Team management activities like Shift Rota, Cab Rota for team members.  Runs weekly or monthly stability calls with Stake holders. Responsible for the on-boarding of new client applications onto the platform and will need to perform this end to end. Involved in Twiki or Runbook preparation , analyze SLA and VAS for reducing noise (Job Failures and Maxruns Act as Subject Matter Expert (SME) for a broad range of solutions and provide assistance to less experienced team members. Root cause analysis and fix for various production issues.

This is the Revenue Assurance System by R Systems International Ltd for client Idea in collaboration with IBM. Revenue assurance (RA) is defined as the process within an organization of ensuring that all possible revenue is collected accurately and in a timely manner. Thus RA is a process to minimizes the leakage within organization with various input and output sources. For this we get the CDR from Idea Switch Team. The system process it its own mediation rule provided by the client. After that the client matches the original bill and the corresponding system provided by us and finds the revenue leakage. Roles and Responsibilities: Application Process monitoring. Created UNIX shell scripts for Monitoring and extracting errors from the logs.  Logging of calls into a trouble ticket and issue tracking system. Technical Analysis of the problem and Issue prioritization Functional and Configuration Analysis of interface failures Root cause analysis of problems involving multiple systems and interfaces

Nitrous is the Program which is being used by User as well as the employee of ATT for their ebilling and process system. Uverse and Mobilty are two channels are being the main functions of Nitrous program. The two channels are the main service which is being provided to the ATT customers are Mobility and Uverse. Mobility is the service based on Prepaid and Postpaid customers.The customers can view, pay their bills by the Telegence. Telegence system is the AMDOCS provided tool which is used for ATT. Uverse deals with Data users, where any customer can book, pay bills, request and any queries regarding their Internet connections Roles and Responsibilities: Application Process monitoring. Involving on customer tickets and analyzing the root cause. Responsible for monitoring all the feed load status and if, any delays needs to inform feed owner and as well as business users.. Delivery daily jobs to clients and Release system for internal users.

Reliance Communications is India's largest private sector information and communications company, with over 100 million subscribers. It has established a pan-India, high-capacity, integrated (wireless and wire line), convergent (voice, data and video) digital network, to offer services spanning the entire infocomm value chain.Reliance communications network provides high end digital clarity of voice and fastest internet services by advanced equipments. CICSO & Juniper routers are used for various proposes in the reliance network.

Callidus Software is the leading provider of Enterprise Incentive Management (EIM) software which is being used at Bellsouth Company to strategically manage incentive payments to AT&T employees, distributors, brokers and channel partners. Roles and Responsibilities: Application (Pipelines, Interfaces, Reporting) Process monitoring. Involving on customer tickets and analyzing the root cause. Scheduling and validating the daily wokstream. Delivery daily jobs to clients and Release system for internal users. Worked on shell scripting for automation of production task.