·   Develop project plans, timelines, and budgets for infrastructure projects.·   Coordinate with internal teams and external vendors to ensure project objectives are met on time and within budget.·   Monitor project progress and address any issues or delays that arise during implementation.·   Conduct regular project status meetings and provide updates to stakeholders.·   Oversee the maintenance and operation of existing infrastructure systems, including servers, networks, and storage.·   Implement best practices for infrastructure management, including monitoring, security, and disaster recovery.·   Collaborate with IT/Telecom teams to identify opportunities for infrastructure optimization and efficiency improvements.·   Ensure compliance with industry standards and regulations related to infrastructure management.·   Lead a team of infrastructure engineers and technicians, providing guidance and support as needed.·   Foster a culture of collaboration, innovation, and continuous improvement within the team.·   Identify training and development needs for team members and facilitate learning opportunities.·   Conduct performance evaluations and provide feedback to team members on a regular basis.·   Communicate project status, risks, and issues to stakeholders at all levels of the organization.·   Act as a liaison between technical teams and non-technical stakeholders, translating technical concepts into understandable language.Solicit feedback from stakeholders to ensure project requirements are being met and expectations are being managed effectively.

Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery of accounts.Interact and engage with the client manager to communicate and update progress against account plan, project delivery, etc.Knowledge of project management and hands-on experience in Agile methodology.Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects.Identify training needs for new joiners especially and track their daily progress.Provide timely assistance in case of an escalation and support resolution of escalations/ issues.Prepare presentations on weekly and monthly performance data for the manager to be shared with the client.Monitor or track project milestones and deliverables.Developed loyal and highly satisfied customer base through proactive management of team.

Monitoring network with help of Meraki devices MR 42, MR 72, MR74 cloud controller Configuring MX security appliance MX 65, MX450 setting policies and other parameters to meet business requirement. Managing real- time alarm & fault of FTTH network; providing customer support and maintenance of all FTTH devices after deployment and commission of FTTH network Conducting Equipment Health Check-up for High Network Availability and troubleshooting for OLT , ONT & AMS related faults & customer complaints Acting as the SPOC for all the escalation and communication activities for outages and downtimes related to the Business Applications & Infrastructure, ensuring that the service recovery is performed that systematic issues and problems are addressed proactively Maintaining & reviewing RCA and Major Incident Report (MIR) status with team members and performing trend analysis on the same Maintaining Problem Management Report and publishing new incidents in the same & updating the same in Known Error Database and Root Cause Analysis report Working with architects and SME’s to ensure that proposed design meets the requirements and ensure quality standards Conducting Unit and integration testing on various developed modules Participate with the business team in gathering requirements and choosing the best way to implement requirements leveraging Direct Capture of Objectives (DCO) within Platform Managing DCO sessions, maintain the functional backlog, and support functional design ensuring optimal use functionality and adhering to guardrails Improving customer satisfaction level by:o Analyzing & resolving complex issues, taking ownership & responsibility of issues from start through to a successful resolution; assisting end users to avoid or reduce occurrence of problemso Keeping delivery performance at 100%, through regular tracking of incidents

Key Result Areas: Improved Network Correction of logical national connection held by the organization all over INDIA using Cramer Application with reference to the network trace from Cygnet tool on devices like Mux (Tejas & ECI) for the management of the Cramer and Network Design placed in INDIA Operated with the NOC section for ring deletion from the devices like Mux-Tejas by pinging the devices and checking the alarm on the ports with the down label Planned & implemented new access rings, Circuit configuration on various network equipment for bandwidth provisioning, Migration, Ring splitting, Node up-gradation, parenting port change Developed the circuit reference to taking details from the Telecom Tools like Viznet, Cygnet, Cboss, and Meta Solv Solution-6 Coordinated with BOP, NOC-DCN, F-NOC MAN & Customer and provided with the appropriate solution & upgraded the system if requiredHighlights: Successfully managed time and budget for upgrade & downgrade of Customer Order as per requirement during annual shutdown, as a part of activity planned in 2 types Service Affecting (SA) & Non-Service Affecting (NSA) Received recognition for successfully completing Cramer & Network Recon solation Project of Provisioning with TCL Dighi/Pune Implemented process enhancement initiatives through proper way of Circuit Operations & activity that resulted in reducing Cramer Network Discrepancy & satisfied the customersSuccessfully created different types of circuits using CRAMER like PDH Ckt Ethernet Ckt IP Bearer, SDH LOTrail, SDH HO Trail & we are providing services like ILL, NPLC ,IPLC, NPL Intracity, IDC & CIT

Highlights: Successfully created different types of circuits using CRAMER like Internet (Data & Voice Channel), VOIP Ethernet Connection, SDH MS, SDH HO Trail, SDH LO Trail, SDH Multiplexer, Optical Channel & Optical Multiplexer Session