Ajit Shah Email and Phone Number
As a seasoned professional with a passion for delivering high-quality results, I leverage my expertise in testing, technical support, and customer service to drive business success. With a proven track record of improving project efficiency, reducing defects, and enhancing customer satisfaction, I'm dedicated to helping organizations achieve their goals.If you're a business leader, project manager, or team member seeking to improve your testing, technical support, or customer service capabilities, I am here to help. Whether you're looking to optimize your testing processes, resolve complex technical issues, or enhance your customer experience, I am committed to providing tailored solutions that meet your unique needs.Here are some of my areas of expertise which can help your organization: - Testing and Quality Assurance: Develop and execute comprehensive test plans, improve testing efficiency, and reduce defects. - Technical Support: Provide expert troubleshooting and technical expertise to resolve complex hardware and software issues. - Customer Service: Deliver exceptional customer service, resolve complex customer complaints, and ensure high customer satisfaction. - Coaching and Mentoring: Foster a culture of continuous learning and growth, and improve individual and team performance.Core competencies and Technological skills:• Banking Operations • Team Building • Problem Solving • Team Management • Test Management • Time Management • Relationship Building • Test Management • Requirement Traceability • Decision Making • Defect Management • Root Cause Analysis • Traceability Matrix • SQL • SOAP UI • Pega • Client UI • MongoDB • Composer BO • KibanaIf you're interested in learning more about how I can help your organization achieve its goals, I would love to connect. Feel free to send me a message or let's connect on LinkedIn. I look forward to collaborating with you!
- Website:
- linkedin.com
- Employees:
- 36309
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Experienced Test Manager / Project ManagerLinkedin May 2024 - PresentPune, Maharashtra, IndiaI was a part of the layoff at Citicorp Services India Pvt. Ltd. but I am pursuing my next project management role and utilizing this time to upskill myself to be better equipped to take up the new role.Here is what I am doing during this time:- Participating in targeted skill development programs, mastering Quality assurance project management skills- Enrolled in learning course in Quality Assurance and project management to enhance my management and leadership skills -… Show more I was a part of the layoff at Citicorp Services India Pvt. Ltd. but I am pursuing my next project management role and utilizing this time to upskill myself to be better equipped to take up the new role.Here is what I am doing during this time:- Participating in targeted skill development programs, mastering Quality assurance project management skills- Enrolled in learning course in Quality Assurance and project management to enhance my management and leadership skills - Conducting in-depth industry research to track trends and technological advancements.- Actively participating in LinkedIn forums, demonstrating commitment to continuous learning and thought leadership- Joined online conferences and webinars to grow professional connections. I am building a virtual presence through forums, sharing insights, and connecting with peers and mentorsKey Learnings:- Showcasing resilience in career challenges, adapting positively for growth- Adopting uncertainty, turning layoffs into self-improvement opportunities Show less
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Avp Test ManagerCiti Dec 2022 - May 2024Pune, Maharashtra, IndiaSpearheaded project planning, execution, and coordination, ensuring timely delivery of high-quality testing milestones. Successfully managed test releases, delivering accurate results on time. Improved project efficiency by 20% through effective time management, collaboration, and process enhancements. Achieved a 25% reduction in project timeline, defects, and test coverage, while maintaining a 95% first-time-right pass rate and high customer satisfaction. Proactively identified and resolved… Show more Spearheaded project planning, execution, and coordination, ensuring timely delivery of high-quality testing milestones. Successfully managed test releases, delivering accurate results on time. Improved project efficiency by 20% through effective time management, collaboration, and process enhancements. Achieved a 25% reduction in project timeline, defects, and test coverage, while maintaining a 95% first-time-right pass rate and high customer satisfaction. Proactively identified and resolved 90% of issues, risks, and defects, reducing project delays. Mentored team members, fostering a culture of continuous learning and growth, and resulting in individual performance improvement Show less -
Testing ManagerTata Consultancy Services May 2018 - Dec 2022Led testing efforts to deliver high-quality results on time, exceeding stakeholder expectations. Improved the test sign-off process , increasing project efficiency. Designed and executed comprehensive test plans, reducing rework by 25%. Led cross-functional teams to achieve a 95% team satisfaction rate. Mentored and coached team members , resulting in a 25% increase in team growth. This work ensured high-quality results, improved efficiency, and enhanced team performance -
Test AnalystTcs It Support Mar 2015 - May 2018Kolkata Area, IndiaPerformed comprehensive testing activities, including test case development, execution, and management. Conducted functional, regression, and user acceptance testing using manual and automated testing methods. Developed and executed test strategies, ensuring thorough testing of software applications. Utilized agile methodologies to ensure efficient testing and collaboration with cross-functional teams. -
Senior Technical Support AssociateWipro Sep 2013 - Feb 2015Kolkata, West Bengal, IndiaProvided technical support to Hewlett Packard's US clients, resolving a wide range of hardware and software issues, including network and server problems. \Utilized expert troubleshooting skills to resolve complex technical issues, achieving a remarkable 95% first-call resolution rate. Demonstrated technical expertise in configuring laptops and desktops, ensuring minimal downtime and maximum system availability for clients -
Senior Crm PractitionerIbm Jan 2011 - Sep 2013Kolkata, West Bengal, IndiaServed as a key point of contact for customer financial transactions, processing and managing fixed-term deposits, payments, debit card transactions, and other financial activities for Lloyd's Banking Group clients. Ensured timely and accurate transactions, maintaining a high level of customer satisfaction at 90%.Demonstrated expertise in financial transaction processing, providing exceptional customer service and ensuring accuracy and efficiency in all interactions -
Senior AssociateFirst Source Solution Sep 2008 - Jan 2011Kolkata, West Bengal, IndiaServed as a customer service executive for a leading Indian telecom services provider, resolving complex customer complaints and queries in a timely and effective manner. Utilized in-depth product knowledge and critical thinking skills to provide personalized solutions, ensuring customer satisfaction and loyalty. Demonstrated expertise in handling critical complaints, communicating effectively with customers, and providing detailed product information to resolve issues and build trust with… Show more Served as a customer service executive for a leading Indian telecom services provider, resolving complex customer complaints and queries in a timely and effective manner. Utilized in-depth product knowledge and critical thinking skills to provide personalized solutions, ensuring customer satisfaction and loyalty. Demonstrated expertise in handling critical complaints, communicating effectively with customers, and providing detailed product information to resolve issues and build trust with customers Show less
Ajit Shah Education Details
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Monalisa English SchoolBusiness/Commerce, General
Frequently Asked Questions about Ajit Shah
What company does Ajit Shah work for?
Ajit Shah works for Linkedin
What is Ajit Shah's role at the current company?
Ajit Shah's current role is Data Governance Project Manager | Functional and End to End testing lead | Efficiency Advocate - Ex-Citi, Ex-TCSer,Ex-IBMer,Ex-Wipriotes.
What schools did Ajit Shah attend?
Ajit Shah attended Monalisa English School.
Who are Ajit Shah's colleagues?
Ajit Shah's colleagues are Trent-Uowszldx Doe, Dee Davis, Tina Mischke, Cian Ward, Shwetha M Krishna, Anna Magdalena Barasa, Johnyeiub1111-200351 Doe.
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