As a seasoned professional with a passion for delivering high-quality results, I leverage my expertise in testing, technical support, and customer service to drive business success. With a proven track record of improving project efficiency, reducing defects, and enhancing customer satisfaction, I'm dedicated to helping organizations achieve their goals.If you're a business leader, project manager, or team member seeking to improve your testing, technical support, or customer service capabilities, I am here to help. Whether you're looking to optimize your testing processes, resolve complex technical issues, or enhance your customer experience, I am committed to providing tailored solutions that meet your unique needs.Here are some of my areas of expertise which can help your organization: - Testing and Quality Assurance: Develop and execute comprehensive test plans, improve testing efficiency, and reduce defects. - Technical Support: Provide expert troubleshooting and technical expertise to resolve complex hardware and software issues. - Customer Service: Deliver exceptional customer service, resolve complex customer complaints, and ensure high customer satisfaction. - Coaching and Mentoring: Foster a culture of continuous learning and growth, and improve individual and team performance.Core competencies and Technological skills:• Banking Operations • Team Building • Problem Solving • Team Management • Test Management • Time Management • Relationship Building • Test Management • Requirement Traceability • Decision Making • Defect Management • Root Cause Analysis • Traceability Matrix • SQL • SOAP UI • Pega • Client UI • MongoDB • Composer BO • KibanaIf you're interested in learning more about how I can help your organization achieve its goals, I would love to connect. Feel free to send me a message or let's connect on LinkedIn. I look forward to collaborating with you!