Ajit Singh Email & Phone Number

Bengaluru, Karnataka, India

Haryana

• Leading Channel development and Amazon India Last mile operation in Haryana as State Head.Present Location – Haryana – Managing a team of 500 + Associates, 34 Station Managers, 7 Partners with 5 direct Channel Team.
• Ensuring Amazon direct network expansion for better customer experience. Expended AMZL direct network from 20 to 34 locations in Haryana. Amazon Pantry services from 45 to 166 pin-codes which led in overall 20% order.
• Understand & analyze the channel & network cost and control to keep it positive. – Implemented the tech initiative taken by the company in bigger towns of Haryana like Ambala, Panipat, Sonipat and Rohtak which ensured.
• Ensuring Partner profitability. Ensured profitability at each delivery station level by ensuring higher productivity and reducing losses.
• Ensuring capacity as per plan through IHS points – Increased IHS channel capacity to 100+ to create flexible capacity to absorb peak fluctuations which handles 20% of overall volume in BAU.
• Building capability of service partners to manage peak variations. Built the capacity to handle 3X volume during Diwali sale.

Gurgaon, India

• Managed multiple Amazon delivery stations as Site Lead in Delhi NCRManaged the largest volumetric delivery station of NCR with Delivery, Customer return and merchant pick-up services. Managed with 200+ associates, 3.
• Managing station operations ensuring performance levels of all key metrics (As defined in the station score-card) for all delivery channels. Won 2 National awards for operations excellence in 2018 as station manager in.
• Ensuring adherence of Safety guidelines/policy as defined by EHS and ACES teams.
• Responsible for Daily/Weekly/Monthly performance review (actual Vs target) with direct reports to monitor AMZL,
• I.H.S. Store and SLSP Associates in terms of performance in key metrics like FDDS, DSR & MPOS. – Won 3 Quarterly National awards for digital payment implementation.
• Developed 2 TLs, 2 Supervisors and 3 process associates who took new roles and grew within organization.

Gurgaon, India

• Managed 2 Gurgaon restaurants as Deputy District ManagerManaged various restaurants as restaurant manager and launched 4 new restaurants Key Responsibilities:
• Managing Profit & Loss of retail business operations for Dominos Restaurants.
• Responsible for local health and safety codes as well as company safety and security policy. Emphasize hygiene, Safety and security awareness and ensure that team members are properly trained to create safe and hygiene.
• Product management, including ordering, receiving, price changes, handling waste products and returns
• Team Development, staff learning and development
• Problem solving, handling unusual circumstances

Bengaluru Area, India

• Supervising entire restaurant operations.
• Handling inventory, Controlling wastages and variances.
• Supporting RGM in maintain Sale and Profit.
• Ordering, receiving and ensuring best quality product.
• Preparing monthly & weekly reports.
• Supporting ARM on team training and making sure team is well trained.

Bengaluru Area, India

• Responsible for managing operations of the concierge, reception, reservation, and lobby.
• As an individual contributor, I was responsible for handling the shift and performance metrics for front office team.
• Explaining and selling our product and service offerings.
• Interacting with the guests and fulfilling their needs.
• Handling the shift as Shift In charge – Handling Reception, Concierge, Business Centre, Bell Desk, Operator team. Responsible for team deliverables during the shift hours.

Pgdba, Business Administration And Management, General

Bachelor Of Hotel Management, Hospitality Administration/Management