National Australia Bank is a multinational bank offering a range of services to Australian retail and business customers, ranging from small and medium enterprises to Australia’s largest institutions. The Network & Security Engineering team is responsible for NAB’s enterprise, Data Centres and Cloud environment, leveraging the latest in high scale hardware, multi-tier topology and advanced automation tooling to solve complex technical problems for our customers. Reporting directly to the Executive General Manager of Enterprise Technologies (CTO), the role is accountable for the sponsorship and delivery of Run, Investment & Risk reduction program.Managing a team of 100+ engineers including Operation Managers, Solution Architects, Delivery and Project Managers, the role involves development and execution of strategies for technology modernisation and Cloud migration, cost optimisation, Vendor and Commercial management, driving transition and adoption, manage customer relationship and collaborate with cross-function teams across the bank.

WooliesX is the digital arm of Woolworths Group, one of the largest supermarket and general merchandise chain in Australia. The Platform Operations team is responsible to assure and deliver maximum availability, reliability and security of business-critical infrastructure from Woolworths group’s retail business. The Platform Operations Manager is responsible for developing strategies & digital solutions to support retail and online businesses to meet customer demands and enable effective supply-chain management, drive elaborate application events to resolution, exercising good leadership and judgement under pressure while developing their technical understanding of the tools to remain connected with the details.

The Network Development Manager in AWS is responsible to assure and deliver maximum availability, reliability and security of one of the largest and most complex networks in the world, something customers have come to expect, and what Amazon is renowned for. The role is accountable for Capacity planning, delivery of reliable and redundant global fibre connectivity across AWS’s availability zones, manage relationship with vendors (Telco’s and dark fibre providers) in the region and collaborate with cross-functional team to meet global customer demand and connectivity.

Working as an Operations Manager at Amazon Web Services forming part of the AWS global support team and working closely with our international sites. As an Operations manager within AWS Support, deliverable include ensuring regular Operations, People management and supervising activities of CSE’s to maintain quality of Service delivery and Customer satisfaction. The role involves, and not limited to, being the focal point for all critical customer escalation and co-coordinating with internal stake-holders to ensure timely and professional Service delivery. Identify customer’s business objectives and provide relevant solution.I manage a team of highly technical, incredibly intelligent and motivated individuals. Apart of my responsibility and passion as a people manager is to motivate, lead and develop, this includes:• Actively seeking and creating staff development opportunities• Working and driving engineer development plans (including stretch goals) to successful outcomes• Ongoing performance management and coaching• Stakeholder engagement: co-developing roles and role transitions• Globally collaborating and authoring of engineer goals• Recruit and interview, this includes interviewing outside of direct team and assisting other teams and job functions.• Streamline business processes which includes partnering with service teams to create and maintain a proper process for transitioning operational responsibilities to the Tech Ops team. Establishing both solid operational acceptance criteria and a concrete feedback loop for resolving deviations from that process.

Responsible for service delivery of Cisco TAC in Voice domain (MS/UCCX) to Customers and partner accounts in APAC, EMEAR and Americas region. Deliverable include ensuring regular Operations, People management and supervising activities of CSE’s to maintain quality of Service delivery and Customer satisfaction.The role involves, and not limited to, being the focal point for all critical customer escalation and co-coordinating with internal stake-holders (Sales, Engineering, Accounts and delivery partners) to ensure timely and professional Service delivery. Identify customer’s business objectives and provide relevant solution. Facilitate Bi-directional dialogs between TAC and BU w.r.t. customer requirements for product enhancement. Provide exposure and trainings to CSE’s to keep them updated with latest technology and solutions while delivering business results.

As a business Transformation manager in Cisco, responsible to setup and operationalise TAC operations in India. The transformation involved migrating business and skills from an old vendor to Cisco’s Bangalore team (32 engineers) with cost optimisation.

Worked as a Technical Lead for Cisco’s Security Domain. Technologies supported involve working with Network-Security technologies viz. ASA/PIX Firewalls, VPN, AAA (ISE & ACS), FWSM, ASASM, IPS/IDS/IDSM, Virtual Security Gateway, Cisco Security Manager and CS-MARS etc. As a part of worldwide support team, actively accept escalations from other TAC engineers, provide L2 support to Cisco customer, deliver technical/product training to new hires/partners/customers and engage with development team to enhance product & file bugs on existing product line. Additionally, as the Team Lead of a team of 30+ members, accept internal escalations, mentor and ramp up new hires, training and capability planning for the team and support team with complex issues

Working with Network-Security technologies viz. ASA/PIX Firewalls, VPN, AAA, FWSM, IPS/IDS, and MARS etc. As a part of worldwide backbone support team, actively accept escalations from out tasked TAC centers, provide L2/L3 support to Cisco customer, deliver technical/product training to new hires and engage with development team to enhance product & file bugs on existing product line.

Provide second/third level technical support for Avaya Telephony products (both hardware and software) to customers, partners, account teams, and other internal stakeholders via phone/email to independently troubleshoot & debug product problems.

Worked as Network Engineer with Altran (formally known as Converges India) providing L1 support to Cisco's Customers and Partner in Technologies like Security, VPN and Switching.