My freelancing service offering includes but is not limited to the following business support services:· EXCEL - data models | analysis | pivot tables | graphs and charts | data visualization· GOOGLE SHEETS - data analysis | design data models | visualization· Vendor Management - supplier contracts, negotiations, co-ordination, stakeholder management· File conversion - PDF to Excel | PDF to Word | Excel to Google sheets | PowerPoint to PDF | XML to CSV· IT Service Management - remote tech support, IT help desk, service desk· Admin services - customer care, email support, customer services, chat support· Bookkeeping - Invoice verification & Billing analysis, Xero reconciliation· Procurement & Purchasing - purchase orders, tendering, RFPs, RFX's· Contract management - contract writing, negotiation, renewals· Recovery audit - identify and recover over payments by analyzing billing data

IT Systems Integrator account for managing end-to-end infrastructure services· Key Service Areas:· Process Design and Transition – Knowledge acquisition and designing customer specific processes.· Supplier Service Delivery – Supplier Incident, Problem and Change Management· Contracts Renewal and compliance - Perform timely t renewal of IT suppliers contracts· Invoice and Billing analysis - Ensure billing accuracy against goods / services supplied as per contract.· Supplier Service Reviews - Organize review meetings with delivery teams and publish reports.· Supplier issue and risk Management - Ensure supplier issue resolution & risks mitigation with efficiency· Service optimization & Innovation - Engage suppliers for service optimization and innovations· Knowledge Transition & Training – create knowledge transition plan for new starter on boarding.· Reporting – prepare monthly & daily reports and high quality presentations to be shared with customer and management teams at IT governance forums.· Key Highlights:· Overseas Assignment – UK deputation on account of outstanding performance.· CSI Champion – Identify and implement supplier specific service improvements· Data Models and Reports:o Designed customer and supplier specific billing analysis reportso Created consolidated cost model for supplier spend management and reporting· Cost Savings:o Secured annual cost savings of over $1 million from effective contract negotiationso Did billing recovery audit to recover over $700,000 from network & mobility suppliers

Responsibilities as Service Desk Representative included:· Handle day to day issues by email and phone on all the applications and systems in scope of support.· Manage major incident issues by performing bridge conference co-ordination.· Prepare reports of team performance such as CSS and other performance related metrics.· Make suggestions on continual service improvements towards Incident Management

Responsibilities as Senior Analyst Technical Support included:· Provide technical support and resolve customer issues as per agreed timelines.· Provide periodic updates and reports to all stakeholders and Co-coordinate with on-site technicians.· Generate reports for Incidents, Problem, Changes, Service Levels and Customer Satisfaction.· Handle Escalations and provide inputs to team for Customer Satisfaction.

Support UK based users for any issues related to laptops, desktops and printers· Role Description: Technical Support Engineer· Tiscali: Troubleshoot internet connection issues and provide first line support for desktops.· HP: Handle user support calls and emails for technical issues with laptops, desktops and printers· Provide training and Mentoring new team members