Ajitesh Kumar Email & Phone Number

Gurugram, Haryana, India

Patna, Bihar, India

• Presently associated with Luminous Power Technology Pvt. Ltd. as Regional Service Manager, East (AGM); managing post-sales service operations for ensuring customer satisfaction leading to business retention & increased.
• Resourceful at maintaining business relationship with clients to achieve product & quality norms by resolving their service related critical issues; effectively ensured speedy resolution of all service issues/ customer.
• Proven skills in establishing & managing Service Centers with key focus on implementing systems as per company’s policies; successfully expanded the Service Network by opening new Service Points to give a competitive.
• Worked in close coordination with Franchise Partners/ Dealers to help them in attaining customer service excellence; effectively monitored dealers/ partners for service norms like CSAT, Manpower Availability, Quality &.
• AIR = 1, For CYTD 2020. This region has achieved AIR =1 after 12 years.
• AMC Achievement is highest in all India. Also ranked as No – 1 in AMC sales for CYTD 2020.

Aurangabad Area, India

• Growth Path:Branch Service Manager (Manager), Aurangabad (13 Districts), Sep’14 – Dec’18Branch Service Manager (Dy. Manager), Varanasi - Eastern UP Jan’12 - Sep’14Branch Service Manager (Asst. Manager), Agra (14.
• Drove efforts towards Service Excellence, Cost Control, AMC Sale, Customers Visit, defining new processes for LGC (Company owned service center), Revenue Generation and High Level Service Deliveries to MT Partners like.
• Pivotal in achieving Trade Defective Clearance, minimizing generation of Trade Defectives network correction.
• AMC revenue achieved more than 100% many times, at Bihar (4 times increased target revised after achievement), Guragaon (Achieved up to 18.5 Lac in a month), Agra (1 Lac in one day).

Customer ServiceAfter sales support to customer and trade partnersManaged various functions like pre-sales & sales-promotion activities, customer & dealer satisfaction, Maintenance of LAN, Lease Line & V-SAT connectivity and technical support to off-line software - e-SMS, which was installed at ASC location