• Manage information technology and computer systems (Retail & Corporate environments). • Planning and organizing IT and electronic data operations (POS Register peripherals, Pin Pad, Scanner, Store servers, printers etc..). • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. • Creating and publishing Knowledge Articles (KBA).• Keep eyes on the dashboard and help team to resolve the issue on given SLA. • Organizing and Leading Client meetings, Team huddle calls and Bridge calls.• Identify problematic areas and implement strategic solutions in time. • Tracking of Misrouted/Workflow tickets.

Client: Pernod-Ricard India, Gurgaon.FIS Global Business Solutions India Pvt. Ltd., Gurgaon.• Senior engineer with sole responsibility for a VMware Horizon virtual desktop environment supporting 2,000 desktops accessed by users.• Managing VM's through web access & Troubleshoot virtual machine issues.• Office365 installation and providing support on Office 365 products like MS Outlook, MS Teams, One Drive, MS Excel, MS SharePoint, MS One Note, One Drive etc.• Calls update & resolve with Manage Engine Service Desk & SnowCentral Ticketing tool.• VPN configured & troubleshoot with client Check Point Endpoint Security & Cisco AnyConnect VPN Client.• Installation, configuration and administration of Windows 10 Professional Client OS.

Client: IBM India Pvt. Ltd., Gurgaon.Maruti Suzuki India Ltd., Gurgaon.• First level support to VIP user's on iPad, iPhone, BB & other devices.• Responsible for configuration of RSA SecurID Hardware Tokens and Software Tokens of VIP users.• Provides technical supports to engineer though remote support (SCCM, RDP) on application like PLSQL, Oracle 10G & 11G, Outlook 2010, 2013, Symantec enterprise vault, McAfee Virus Scan Enterprise,Citrix client, Websence 8.1 Endpoint.• Calls update & resolve with HP Open View Service Desk.• Identifying and Troubleshooting with different Internet & Intranet sites.• Installation of various software's, Installation of device drivers & hardware components, Configuration of Printer, Modem, Scanner.

Client: Wipro Infotech, Gurgaon.Indus Towers Ltd., Gurgaon.• Proactively service delivery, technical and mobility support to VIP users.• Calls update & resolve with BMC remedy client (7.5, 7.6 & 8.1)software.• Configure the wireless settings in laptop according to access point.• Managing and troubleshooting user accounts, login related issues.• Troubleshooting problems related to various Intranet applications.

• System administration including MS Outlook & Outlook Express, internet access, office systems and applications support).• Handled all types of OS installation and application software installation• Accountable for installation, maintenance & troubleshooting LAN, Wi-Fi, USB Share Printers & Network Printers.• Evaluated, troubleshooted and follow-up on customer issues.• Escalated technical issues properly to facilitate rapid resolution.

• Install new / rebuild existing systems and configure hardware, peripherals, services, etc. in accordance with standards and project/operational requirements.• Create, change, and delete user accounts per request.• Apply OS patches; upgrade systems on a regular basis. Configure / add new services as necessary.• Administer and maintain users systems and LAN network equipment to ensure high availability and high per-formance of the systems. • Resolve hardware / software issues on desktop / laptop PC, network printer.• Configure, maintain, backup & troubleshooting of MS Outlook & Outlook express.