Ajith Ashok

Ajith Ashok Email and Phone Number

Product Support Specialist @ Stealth Startup
Bengaluru, KA, IN
Ajith Ashok's Location
Bengaluru, Karnataka, India, India
About Ajith Ashok

As a dedicated Technical Support professional with 3 years of Experience, I’m passionate about solving complex issues and ensuring seamless operations. With a strong foundation in troubleshooting, software, and hardware support, I focus on delivering efficient, effective solutions that enhance user experience and productivity. Key Skills & Expertise:- * Technical Troubleshooting & Issue Resolution: Proficient in diagnosing and resolving issues across software, hardware, and networks. * Microsoft Office Suite: Expertise in Excel, Word, and PowerPoint for data analysis, reporting, and presentations. * CRM Systems: Extensive experience with Zendesk and Salesforce to streamline customer support operations. * Email Authentication: In-depth knowledge of DNS, DKIM, SPF, DMARC, and SMTP for secure email authentication. * Project Management: Skilled in using JIRA to manage and track projects, ensuring timely delivery and success. * Tools & Platforms: Hands-on experience with GitHub, VMware, Jenkins, AWS, and TeamViewer for development and operational support. * Database & Networking: Competence in MSSQL and Active Directory for efficient database management and network security. * Operating Systems & APIs: Knowledge of various operating systems, hardware, web services, and API integrations. I excel at working collaboratively with teams to identify problems and implement innovative solutions, ensuring smooth operations and driving productivity. I’m always eager to stay ahead of emerging technologies and find ways to make a positive impact. Let’s connect if you’d like to explore how my skills can contribute to your organization’s success!

Ajith Ashok's Current Company Details
Stealth Startup

Stealth Startup

View
Product Support Specialist
Bengaluru, KA, IN
Website:
harmonic.ai
Employees:
70
Ajith Ashok Work Experience Details
  • Stealth Startup
    Product Support Specialist
    Stealth Startup
    Bengaluru, Ka, In
    View
  • Examroom.Ai®
    Omni Channel Support Specialist
    Examroom.Ai® Nov 2023 - Present
    Bengaluru, Karnataka, India
    • Troubleshoot application issues and determine effective solutions for our customers.• Accurately document all issues and related information on the ticket tracking system.• Follow-up with customers accordingly on their tickets.• Escalate issues when required to help provide timely resolution.• Empower customers to get the most out of our products by developing and sharing best practices to increase customer ROI.• Work collaboratively with team members and positively contribute to team discussions.• Collaborate with the Product Development team to share customer feedback and ideas around product improvements.• Effectively communicate with clients and deploy a one-to-many approach to the customer outreach.• Act as first point of contact with customers and provide advice on our solutions, use cases and product functionality.• Identify customer needs and advocate for your customers in collaboration with other teams (Marketing, Services and Product)• Assist User engagement, identifying gaps with onboarding and ever boarding for new and existing clients
    View
  • Infotanks Media
    Technical Support Engineer L1
    Infotanks Media Jan 2023 - Sep 2023
    India
    1. Configuring and troubleshooting network devices, maintaining software applications to function in a proper manner.2. Creation of external and internal user accounts and managing them.3. Documentation of the steps involved in the entire troubleshooting process of an IT system.4. Providing first and second level of technical support to end- users and resolving software and hardware issues.
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  • Yoti
    Technical Support Specialist
    Yoti Oct 2021 - Oct 2022
    Bengaluru, Karnataka, India
    ◦ Handled complex customer scenarios, documented solutions, and effectively provided dependable and timely resolution to all product-related technical issues experienced by end-users.◦ Provided remote Infrastructure support delivery and performed problem cause analysis.◦ Anticipated customer needs and effectively addressed concerns related to their issue or resolution.◦ Acted as a customer advocate by working directly with customers on high priority issues to delivertimely resolution and captured customer feedback to influence process/product improvements.
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  • Concentrix
    It Support Specialist
    Concentrix Nov 2020 - Jul 2021
    Bengaluru, Karnataka, India
    View

Ajith Ashok Education Details

Frequently Asked Questions about Ajith Ashok

What company does Ajith Ashok work for?

Ajith Ashok works for Stealth Startup

What is Ajith Ashok's role at the current company?

Ajith Ashok's current role is Product Support Specialist.

What schools did Ajith Ashok attend?

Ajith Ashok attended Bangalore University.

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