* Coordinating the process of sales orders and purchase orders, ensuring that customer orders arefulfilled on time and inventory levels are maintained.* Monitoring inventory levels and working with the purchasing team to reorder products as needed to meet sales demand. Work closely with the warehouse and purchasing teams to reorder stock asnecessary.* Maintain regular communication with suppliers and vendors to ensure timely delivery of goods andservices. Address any issues related to supply delays or quality concerns.* Negotiating shipping rates with all shipping companies and getting appropriate release orderaccordingly to achieve profitable deals.* Proficient in preparing and processing import and export documents such as commercial invoices,packing lists, certificates of origin, Phyto, Fumigation, and bills of lading in compliance with international trade regulations and standards.* Proficient in using export documentation software and electronic trade platforms (e.g., Dubai Trade,e-Mirsal 2) to facilitate electronic submission of export documents and streamline export processes.* In-depth knowledge of international trade regulations, including Incoterms, import/export controls,sanctions, and trade compliance requirements.* Ensure accurate and up-to-date records of all transactions, communications, and inventory movements are maintained in the company’s ERP or management systems.* Handling any issues that arise during the sales or purchasing process, such as delays, shortages, ordiscrepancies.* Build and maintain strong relationships with customers, suppliers, and business partners to facilitate smooth communication, address inquiries, payment follow-up, and resolve issues related to the orders and shipments.

* Managed smooth operations at Motherhub, Fulfillment Center, and E-commerce platforms.* Monitored daily Inbound and Outbound activities to maintain operational efficiency.* Processed staging for fulfillment orders and executed Outbound shipments as per customerrequirements.* Participated in transportation management to ensure timely dispatch before cut-off times.* Developed policies and procedures for logistics activities, enhancing overall effectiveness.* Conducted meetings with quality assurance team to address and reduce customer complaints.

* Use automated systems for order processing, inventory management, and customer notifications to improve accuracy and efficiency.* Follow strict guidelines for handling packages to avoid damage, including proper packaging, labeling and transportation practices.* Use real-time tracking systems to monitor packages throughout their journey, ensuring they are not lost or mishandled.* Efficiently resolve customer complaints, aiming for a resolution time of 24-48 hours.

* Assisted in sales efforts by contributing to lead generation, market research and sales presentation.* Monitoring and maintaining inventory levels, ensuring timely product availability and preventingstockouts, which contributed to meeting customer demands.* Supported customer account management, including tasks such as order processing, invoicing andfollow-up with other documentation.