Handling technical team of size 20 providing remote support (EMEA, APAC and USA).Managing User Accounts and Computer Accounts in AD.Resolve issues related to virus isolation and removal, storage and hardware configuration problems.Handling day to day technical activities on desktop support, server management and antivirus updates.Configure & troubleshoot Mail client MS-outlook and Office 365.VPN installation and configurationHandling day to day technical activities on desktop support and antivirus updatesAdministration of work and ticket queues in our call tracking system.Troubleshooting the incidents, problems and issues as they arise.Support is done over the phone and email while utilizing remote tools Fixme IT, Tight AOD, VNC, Skype, Teams, Team viewer and Chat Bot.Handling the ticketing tools Service Now, LAN Desk, ITSM.Configuration and troubleshooting Citrix receiver and Citrix work space in Vmware.BMC Remedy, Service now hands-on experience.Installation of Software's through SM tools and manual installations.Maintaining accurate hardware and software inventory and configuration information.Have worked on MAC Configuration and Re-Build.Providing OS maintenance, management, customization and troubleshooting.Providing hardware support (SMPS, RAM, CPU & Mother Board).Desktop computer configuration, repair, maintenance, installation Support.Printer installation, configuration and troubleshooting.Operating Systems : MAC, Windows 10, 8.1, 7.Installing and configuration of Active Directory, Group Policy and RDS in Windows Server 2016 and 2019 Standard.Configuration of Unmanaged Switches, NAT, ACL and VLAN.Installation, Configuration and Troubleshooting of mailing systems such as MSOutlook, Office 365 product.

Providing OS maintenance, management, customization and troubleshooting.Providing hardware support (SMPS, RAM, CPU & Mother Board).Desktop computer configuration, repair, maintenance, installation Support.Printer installation, configuration and troubleshooting.Attending system issues using service-now ticketing tool with priority condition.Avaya IP (model: 9608) phone configurations as per programs and troubleshooting.McAfee Encryption and Decryption needs to be done for all Windows workstations systems.Monthly patch maintenance, Software installation via SCCM and SCCM client installation & maintenance.Configuring images of windows7,8.1 &10 through windows deployment services (SCCM).Capturing images for Windows Platform OS.Deploying & maintaining the windows OS and Updating OS Service Packs through SCCM.Managing User Accounts and Computer Accounts in AD.Resolve issues related to virus isolation and removal, storage and hardware configuration problems.Updating latest Mcafee Amcore Version in Client Machines through EPVO Server & SCCM Patch Update For Client Machines.

Attending system issues using service-now ticketing tool with priority condition.Avaya IP (model: 9608) phone configurations as per programs and troubleshooting.McAfee Encryption and Decryption needs to be done for all Windows workstations systems.Monthly patch maintenance, Software installation via SCCM and SCCM client installation & maintenance.Configuring images of windows7,8.1 &10 through windows deployment services (SCCM).Capturing images for Windows Platform OS.Deploying & maintaining the windows OS and Updating OS Service Packs through SCCM.Managing User Accounts and Computer Accounts in AD.Resolve issues related to virus isolation and removal, storage and hardware configuration problems.Updating latest Mcafee Amcore Version in Client Machines through EPVO Server & SCCM Patch Update For Client Machines.Manage and monitor all installed systems and infrastructure.Liaise with vendors and other IT personnel for problem resolution.Set up accounts and workstations.Monitoring system performance and troubleshooting issues.Monitoring of Data backup.Backup and Disaster Recovery Plans.Documentaion and qualification of newly installed Workstations and PC's.