Ajith Kumar U V Email & Phone Number

Mangaluru, Karnataka, India

Mangalore Area, India

Mangaluru, Karnataka, India

Mangaluru, Karnataka, India

Myself an Internationally Certified Yoga instructor from ‘S-VYASA’ Yoga University with 5+ years of experience in teaching yoga globally as a fitness routine & as therapy. Having exposure in taking sessions by visiting cities like Mangaluru, Bengaluru, Mumbai, Nagpur, Kasaragod, Calicut, Ernakulum, Thrissur, Trivandrum, Hyderabad, Pune, Nagercoil, and Globally all over the USA, Canada, Europe & Australia through online platforms.I am providing yoga classes, for groups, personal, couples and… Show more Myself an Internationally Certified Yoga instructor from ‘S-VYASA’ Yoga University with 5+ years of experience in teaching yoga globally as a fitness routine & as therapy. Having exposure in taking sessions by visiting cities like Mangaluru, Bengaluru, Mumbai, Nagpur, Kasaragod, Calicut, Ernakulum, Thrissur, Trivandrum, Hyderabad, Pune, Nagercoil, and Globally all over the USA, Canada, Europe & Australia through online platforms.I am providing yoga classes, for groups, personal, couples and kids, using all available online and offline methods. I have created tailored programs for the Pre-natal / Postnatal period, which are solely customized sessions based on the health and the trimester of mother and expectant mothers. It not only includes Prenatal Yoga but also nutrition & lifestyle changes as well. The Asanas are taught through Methodology.Throughout the course of my career as a certified practitioner, I have addressed numerous health conditions in people like Thyroid, Vertigo, epilepsy, palsy, obesity, sinus and allergy, Rheumatic arthritis, Anxiety depression through Yoga.@ YOGACHETHANA™️ College of Yoga and Research we are providing Corporate, Sport personal, group and guest classes as per the requirement. We also provide Therapeutic yoga depending on health problems. Show less

Mangalore Area, India

Cochin Area, India

REPORTS TO: Head - Global Contact CentresREPORTEES: Operation Managers & Service excellence ManagersTo successfully operate customer contacts centre.To clearly communicate and establish all client strategies and orders to the various site teams at all the levels.To provide feedbacks & early warning report regarding operation of the site that includes budgeting, performance management, goal setting, company procedure and policy and monitor overall company and client… Show more REPORTS TO: Head - Global Contact CentresREPORTEES: Operation Managers & Service excellence ManagersTo successfully operate customer contacts centre.To clearly communicate and establish all client strategies and orders to the various site teams at all the levels.To provide feedbacks & early warning report regarding operation of the site that includes budgeting, performance management, goal setting, company procedure and policy and monitor overall company and client performance that will provide successful results.To support Clients in achieving quality, service and goals for contribution. To work closely with Global Head Quarters in creating a Client/Partner Support channel.To Manage annual staffing/planning in line with the Global Head Quarter targets and projections. To Manage the Site/Country level MatricesTo demonstrate sound management of fiscal policies to achieve profitable goals in a profit centred environment.To implement operating systems, procedures and policies inside the site that includes its implementation, development, and improvement in order to achieve overall goals of the business.To provide leadership & management to the team. To seek to achieve all-round satisfaction of team. To ensure training and up gradation of the supervisors and trainers.Delivery of team sales, service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff. Motivation, leadership for a team of 17 and developing future leaders.Quality control & customer satisfaction: Need to ensure that the operational deliverables meet their expectation in tune with quality systems & end customer satisfaction Show less

Kochi

REPORTS TO: Account head – VP operationsREPORTEES: Service excellence team, Human resource team, Admin & Physical security team, Assistant Managers, team leaders & their team members• Responsible and accountable for the coordinated management of project directed toward strategic business and other organizational objectives.• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the… Show more REPORTS TO: Account head – VP operationsREPORTEES: Service excellence team, Human resource team, Admin & Physical security team, Assistant Managers, team leaders & their team members• Responsible and accountable for the coordinated management of project directed toward strategic business and other organizational objectives.• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.• Define and initiate projects, and assign managers to manage cost, schedule, and performance, while working to ensure the ultimate success and acceptance of the program.• Instilled a sense of strong customer centricity in the team – lead to consistent operational performance• Successfully worked on a retention plan to manage attrition• Manage client engagement services and solution implementations• Key achievement - substantial improvement in client metrics and most importantly responsible for turnaround in the net margins and making Kochi center gross margin positive within a span of 6 months. Show less

• Ensure process ownership and business delivery• Maintain right number of staff as per the call projections and locked forecast.• Staffing basis call arrival pattern to ensure service levels are maintained.• Focus based activities to treat each call on merits which should ensure culture perspective and right servicing.• Ensuring all Customer escalations is resolved in time.• Creating Constant Value add for customers.• Maintain consistency in working towards Process… Show more • Ensure process ownership and business delivery• Maintain right number of staff as per the call projections and locked forecast.• Staffing basis call arrival pattern to ensure service levels are maintained.• Focus based activities to treat each call on merits which should ensure culture perspective and right servicing.• Ensuring all Customer escalations is resolved in time.• Creating Constant Value add for customers.• Maintain consistency in working towards Process Excellence along with Analysis done on various Process related drawbacks.• Managing a team of 500+ people.• Managing operations from two centers. • Ensure daily SL’s (Telephony and CTQ’s) are maintained on a daily/monthly basis.• Identify process Improvement and Optimization opportunities• Facilitate performance appraisal, feedback and facilitate coaching.• Data analysis from call trends and inputs to be communicated to Service Partner Manager and overall management of the call center. Show less

• Understand Service Level Agreements of clients and ensure guidelines are met.• Attending Conference Calls, Meetings with the Client.• Responsible for the Performance Output of 7 TeamLeaders reporting directly and total span including 140+ agents.• Using extensive reporting to increase Average Revenue Per Agent Output (ARPAO) and responsible for the basic administration and mangement of the entire centre in the absence of Operations Manager/ GM (Centre Head).• Handling Shift… Show more • Understand Service Level Agreements of clients and ensure guidelines are met.• Attending Conference Calls, Meetings with the Client.• Responsible for the Performance Output of 7 TeamLeaders reporting directly and total span including 140+ agents.• Using extensive reporting to increase Average Revenue Per Agent Output (ARPAO) and responsible for the basic administration and mangement of the entire centre in the absence of Operations Manager/ GM (Centre Head).• Handling Shift Management as Shift incharge Manager and using GB Tools to increase Quality as well as Performance Output per Agent.• Managing 4 line of business which includes Prepaid, Prepaid PGC, Postpaid, and Chordiant (Upsell) operations.• Daily, weekly and monthly SLA review with the Team Leaders.• Taking Interviews for Associates and Team Leaders.• Creating and deploying SOPs and action plans. Show less

Responsible for client interaction and foster strong client relationships. Total accountability of the project and streamlining the operations.Responsible of delivery of services as per the SLA’s. Motivate the staff to exceed customer expectation, Identifying Training needs.Accountable for Reporting - Proactively develop, implement and generate all reports.Act as single point of contact for generation of Reporting requirementsDevelop and co-ordinate the generation of… Show more Responsible for client interaction and foster strong client relationships. Total accountability of the project and streamlining the operations.Responsible of delivery of services as per the SLA’s. Motivate the staff to exceed customer expectation, Identifying Training needs.Accountable for Reporting - Proactively develop, implement and generate all reports.Act as single point of contact for generation of Reporting requirementsDevelop and co-ordinate the generation of monthly Sales commission reporting, Billed revenue distribution / On target earning distribution etcAccountable for Work force management.Support other ad hoc requirements as requested Show less

Mumbai, Maharashtra, India

Yoga Instructor Course, Yoga Teacher Training/Yoga Therapy

1999, Bachelor Of Commerce

Sslc