Ajith Kumar U V Email & Phone Number

Mangaluru, Karnataka, India

Mangalore Area, India

Mangaluru, Karnataka, India

Mangaluru, Karnataka, India

Myself an Internationally Certified Yoga instructor from ‘S-VYASA’ Yoga University with 5+ years of experience in teaching yoga globally as a fitness routine & as therapy. Having exposure in taking sessions by visiting cities like Mangaluru, Bengaluru, Mumbai, Nagpur, Kasaragod, Calicut, Ernakulum, Thrissur, Trivandrum, Hyderabad, Pune, Nagercoil, and.

Mangalore Area, India

Cochin Area, India

REPORTS TO: Head - Global Contact CentresREPORTEES: Operation Managers & Service excellence ManagersTo successfully operate customer contacts centre.To clearly communicate and establish all client strategies and orders to the various site teams at all the levels.To provide feedbacks & early warning report regarding operation of the site that includes.

Kochi

• REPORTS TO: Account head – VP operationsREPORTEES: Service excellence team, Human resource team, Admin & Physical security team, Assistant Managers, team leaders & their team members
• Responsible and accountable for the coordinated management of project directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the… Show more REPORTS TO: Account head – VP operationsREPORTEES: Service excellence.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Define and initiate projects, and assign managers to manage cost, schedule, and performance, while working to ensure the ultimate success and acceptance of the program.
• Instilled a sense of strong customer centricity in the team – lead to consistent operational performance

• Ensure process ownership and business delivery
• Maintain right number of staff as per the call projections and locked forecast.
• Staffing basis call arrival pattern to ensure service levels are maintained.
• Focus based activities to treat each call on merits which should ensure culture perspective and right servicing.
• Ensuring all Customer escalations is resolved in time.
• Creating Constant Value add for customers.

• Understand Service Level Agreements of clients and ensure guidelines are met.
• Attending Conference Calls, Meetings with the Client.
• Responsible for the Performance Output of 7 TeamLeaders reporting directly and total span including 140+ agents.
• Using extensive reporting to increase Average Revenue Per Agent Output (ARPAO) and responsible for the basic administration and mangement of the entire centre in the absence of Operations Manager/ GM (Centre Head).
• Handling Shift… Show more
• Handling Shift Management as Shift incharge Manager and using GB Tools to increase Quality as well as Performance Output per Agent.

Responsible for client interaction and foster strong client relationships. Total accountability of the project and streamlining the operations.Responsible of delivery of services as per the SLA’s. Motivate the staff to exceed customer expectation, Identifying Training needs.Accountable for Reporting - Proactively develop, implement and generate all.

Mumbai, Maharashtra, India

Yoga Instructor Course, Yoga Teacher Training/Yoga Therapy

1999, Bachelor Of Commerce

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