Performing monthly billing activity along with Setting up of Standardized Billing process for new business(VMC on AWS) along with creating SOP.Creating workflows and working towards RPA by working with concerned teamsAdhere to all the compliance guidelines such revenue recognition, customer compliance and SOX controlProactively identify and implement operational improvements, enhancements, and system customizations that meet business requirementsProduce and maintain monthly Reconciliation reports and files to ensure billing is done as per agreed contractual terms.Support queue management, answer billing queries from various internal teams Work across multiple applications within the SaaS Order Management and Billing systemsInteract with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice processResolve all types of billing disputes and inquiries for global customers ensuring accuracy with defined SLADeliver on ad-hoc assignments as business requires

Process operational workflows based on process maps and guidelines outlinedReview, investigate and follow-up independently on various operational requests related to bill inquiries, payment investigations,refunds and transactional inquiries.Review and respond in a timely and qualitative manner to all service requests and e-mails coming over from various groups as it pertains to customer account maintenance and updatesWork closely with Operations Supervisors and Managers to meet targets, monitor performance, review exception and take appropriate actionsTroubleshoot and resolve issues within the assigned teamIdentifying the pricing discrepancies and taking appropriate actions to get those corrected based on the available documents.Initiatiating and approving refunds post required validations. Reduce unapplied cash through reconciliation and refunds.Creating receipts and allocating the payments to relavent accounts/invoices.Activating and Deactivating of services.

• Order to Cash (O2C), Receivables Management. Regularly follow up for payment status. • Other responsibilities include thorough researching of customer’s Quote, Purchase Orders and Ordering Documents, recognizing invoicing errors and submitting for credit memo and re-bill.• Coordinating with internal departments (Legal,Cash application, Accounts receivable, Accounts Payable, Project accounting, Order management,Deal Management, Credit and Sales) to make sure issues, requests and queries are addressed and resolved in a timely manner.• Analyze the Customer Portfolio, payment history, daily sales outstanding & strategize the dunning methodology to be used, leverages to be used. • Forecasting Cash for Cash collections during the financial month.• Work with minimum supervision, to take complete control & responsibility of the customer’s portfolio by enhancing the customer portfolio health.• Submitting Legal Referral Packets to Legal council.

• Meeting sales Target.• Mapping client’s requirements and providing them customized business solutions.• Expertise to Interpret and analyze the trading requirements and provide right resolutions and workarounds in specific situations.• Built strong relationships with traders, and sales force, discussing strategies and recommendations based on available data.• As a Business Analyst Making sure that operations run smoothly and according to company policy. • Excellent Knowledge of BSE and NSE. • Excellent Knowledge of Equity, Equity derivatives, Commodity & Forex market. • Demonstrated success in product launches and end-to-end execution of marketing strategies