Ajith Uthayakumar Email & Phone Number

London, England, United Kingdom

• Implemented and executed major incident managementprocesses including invocation, ownership, escalation,communication and restoration of service.
• Led efforts to restore service in a timely manner for criticalbusiness functions, application and infrastructure services as partof a remote team, comprised of professionals from severaldifferent countries and time.
• When necessary, this position acts as a back-up to the IncidentReporting Coordinator entering incident reports into Salesforceand ensures the initial information entered into Salesforce isaccurate as reported, and.
• Ensure that the incident management process is followed andthat incident and problem records accurately reflect actionstaken to restore service; and that changes to Configuration Itemsare recorded
• Work as part of the Incident Management team to ensure thatthe performance of the team achieves the defined performancetargets
• Using SQL to gather and analyse data, reporting findings andsolving issues using the data gathered.

• Used consultative sales approach to understandcustomer needs and recommend relevant offerings.
• Helped over 1000 customers locate products andchecked store system for merchandise at other sites.
• Completed orders and organized product deliveriesto meet customer timetables.
• Maintained records related to sales, returns andinventory availability.
• Contributed to team objectives in fast-pacedenvironment.
• Worked closely with shift manager to solve problemsand handle customer concerns and increase oursatisfaction rate by over 50%.

London, United Kingdom

• Support the roll out of new applications and setting up new users' accounts
• Configuring and troubleshooting staff devices and applications
• Doing background checks and assisting with the recruitment of drivers- learnt to manage and handle problems that arise, as fast as possible to achieveimmediate results in all situations, to ensure minimum loss incurred

Master'S Degree, Cyber Security

Bachelor Of Science - Bs, Computer Science

Education record