Ajith Vasu Email & Phone Number

Dubai

Responsible for the upselling of IT products and services. Mainly KYOCERA and DELL brands.

United Arab Emirates

 Lead generation and follow up with clients through phone.  Maintenance in charge/Coordinator (Leading a team of 4 mechanics). After Sales Point of contact. Conducting quality control check for the vehicles before delivering to customers.  Ensure quality service to increase client’s satisfaction level and thereby improving goodwill of the company.  Gathering feedbacks (through phone and email) from the clients to improve the service and secure the goodwill of the company.  Follow up of the guest complaints (If any).

Bangalore Area, India

 Strategies sales for target oriented sales team which maintained a 95% customer satisfaction level.  Discover sales opportunities for sales team which support the top brands in market. Eg: Apple Computer Inc-US, Manipal University-Mangalore, Manipal University-Dubai, Sikkim Manipal University Distance Education-Sikkim, Payday Mobility-US, Netflix-CAN etc.  Leading a team to excellence meticulously adhering to Service level agreement with client, COPC and ISO standards.  Successfully completed YELLOW BELT Training.  Strategies and identify training to improvise up selling percentage for a team of technical support advisors without inversely effecting the customer satisfaction standards(Apple Care-USA). Providing technical support with 90% customer support and achieve a 30% sales target by up selling the products and extended warranty(Apple Care-USA).

Bangalore

  Part of the sales and support team for TATA Indicom-VSNL WI-FI at Bangalore HAL International airport.  Initiating and implementing marketing strategies to increase the sales of pre-paid WI-FI Cards. Strategies sales and Goodwill improvement tactics for TATA Indicom-VSNL inside Bangalore HAL International airport.  Worked under the guidance of IT team to ensure smooth functioning of WI-FI routers and access points inside airport premises.  Train new staffs on Troubleshooting, Sales Strategies and customer service.  Responsible for sales and goodwill of the TATA Indicom-VSNL Team at Bangalore HAL International airport.  Assist customers on troubleshooting issue related to WI-FI services. First point of contact for the Operations and IT Teams.

Thangalppadi, Kerala

 Responsible for sales and goodwill of the establishment. Troubleshooting issues on desktop and laptops and advice customers on best possible resolutions. Co-coordinating maintenance of computers and photocopiers. Maintaining the stock for smooth functioning of the establishment. Consistently maintain the Expense-Income ratio to improvise the profit margin.  Keep a tab on the arrivals on new products in market