- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Managing… Show more - Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Managing a team of junior customer service representatives.- Ensure customer satisfaction and provide professional customer support. Show less

- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

- High school diploma, general education degree, or equivalent.- Ability to stay calm when customers are stressed or upset.- Comfortable using computers.- Experience working with customer support.

- Entering customer and account data from source documents within time limits- Compiling, verifying accuracy and sorting information to prepare source data for computer entry- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output