Responsible for all IT related issues of 10+ office in, Joining and exit process of user , New city office/Hub/Super hub/kitchen office launching with various types IT devices , Software , windows installation and configuration.* Administration of CyberArk- EPM, Intune, MDM- Mobile device management, MAM , Intune autopilot, Ivanti Endpoint management, Ivanti UWM, iVanti DSM auto application packaging etc.* Worked and troubleshooted multiple printers. like.. Sever printers , LRS Cloud printers, network printers, LAN printer, DMP printers , Labels printer, KOT printer etc.*End User administration, windows administration and troubleshooting, Office 0365 - exchange online administration, Active directory administration, DNS , DHCP server administration,* Handling of Domain \ azure AD joining and assigning and exit process of the user. * Migration - office 365 tenant to tenant migration, IMAP migration , hybrid migration and PST migration,* Troubleshooting Remote user IT problems via remote session by Ivanti remote software and Anydesk, and also by call , email instructions,*Providing IT support to 6000+ users for office 0365 issue, System issue, user account Issues , various types of printer issue like DMP printer ,KOT printer, barcode printer, lever printer & Desk phone,*Resolving user technical issues and IT on-boarding and off-boarding*Commissioning, assigning, maintaining, and decommissioning all desktop hardware including PCs, laptops, and printers Implementation & support of mobile device management systems* Provide basic training to end-users when necessary* Resolve support requests and escalate when necessary* Identify potential changes and system improvements* Understanding of network protocols and technologies* Dealing with multiple IT vendor to maintain the stock availability.

Technical support Engineer responsible to provide first-level technical assistance mainly in Active Directory, Desktop applications, Hospitality applications like Opera PMS, Micros POS, Fidelity Materials Control, Infor SunSystems, Opera Interfaces, Call accounting, Payroll, Passport Scanners, and all related applications.- Handle daily technical support activities on desktop support, data network, andserver management.- Troubleshoot and resolve technical problems or issues related to computer software and systems.- Provide technical guidance and recommendations to resolve issues.- Analyze, recommend and implement process improvements.- Troubleshoot, modify, support, manage and maintain application programs anduser accounts.- Maintain records of daily data communications transactions, problems and remedial actions taken, or installation activities.- Diagnose and quickly resolve a wide range of windows applications and networking problems.- Provide application level support & installation of various software.- Train or instruct users in the proper use of hardware or software.- Managing Service Now Ticketing Tool.

• Maintain & Coordinate Management of Servers, Reseller Hosting & Desktops, VPS (Windows & Linux).Remote Support & Management.• Manage Internet Connections, Firewall (Fortinet).• Manage Domain Name, Web Hosting and e-mail accounts.• Experience in Control panel ,Webmail, Windows Backup / Web Backup / MySQL / Microsoft Outlook, live mail, wamp server• Knowledge in different Domain Registrar / Hosting / VOIP providers.• Manage IP cameras, Skype & Vonage devices, DNS, DHCP.• Managing AWS account and do the configurations needed for any applications running.• Installed SVN in office

• Maintain & Coordinate Management of Servers, Reseller Hosting & Desktops, VPS (Windows & Linux).Remote Support & Management.• Manage Internet Connections, Firewall (Fortinet).• Manage Domain Name, Web Hosting and e-mail accounts.• Experience in Control panel ,Webmail, Windows Backup / Web Backup / MySQL / Microsoft Outlook, live mail, wamp server• Knowledge in different Domain Registrar / Hosting / VOIP providers.• Manage IP cameras, Skype & Vonage devices, DNS, DHCP.• Managing AWS account and do the configurations needed for any applications running.• Installed SVN in office