Thurairatnam Beril Ajithiran (Ajith) Email & Phone Number

United Kingdom

• Leading a team of Project Managers in the UK, Ireland and DACH region.• Managing customer requirements through design, order, and deployment stages.• Reporting to the customer and internal stakeholders on delivery, financial, safety, and quality measures.• Managing changes, financial management and budget responsibility.• Management of regional customer relationships including Ireland and DACH Projects• Brainstorming the project and planning the project.• Scheduling and designation of project tasks to team members.• Execution of each phase of the project. And implementation projects using internal engineering and external contractor resources.• Supply chain management and collaborating with department heads to achieve a common goal.• Provide expert advice to Key Account Managers and Clients.• Assist PMs in defining project scope, goals and deliverables and implementing projects

London, United Kingdom

• Manage the Project Management Office and maintain the day-to-day project activities and resources and chairs the project management team meetings• Deliver Projects - Manage and deliver the project encompassing all the details of a project to the team members.• Set Realistic Goals - Set realistic and practical goals for the projects and develop appropriate strategies for achieving these goals.• Provide Coaching and Guidance – Mentoring and provide guidance to the Project Management Office members on every aspect of the projects so that the team members can understand their tasks fully and act on them efficiently.• Identify Resources - Identify all the internal and external resources whether technical or 3rd party resources required for completing the projects successfully.• Evaluate Projects - Evaluate the progress of projects on a regular basis and help PMO to overcome mistakes and achieve targets by detecting the mistake or fault in a timely manner.• Communications Strategy - Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team and Project stakeholders.• Identify new technology and vendor management, supplier relationships and contract negotiation, etc.• Produces initial studies to assess the business case and/or Return On Investment of the proposed projects and provides with the necessary means to demonstrate the targeted gains• Responsible for analyzing complex business problems, proposing effective solutions, and understanding and applying the appropriate business vision and direction to solve those problems• Works with the MIS department to develop the scope of work, schedule, and budget• Ownership of multiple concurrent customer-facing and internal IT projects ranging with durations ranging from 1 week to 6 months.• Work with senior leadership in managing multiple projects to set priorities and schedules.

Summary of Skills • PRINCE2® Foundation and ITIL® Foundation certified • Excellent people-management skills, and ability to motivate• Project and Customer Services management experience• Self-sufficient, time management, planning and organising skills• Ability to systematically troubleshoot complex problems• Capability to ensure accountability and cost-effectiveness within internal infrastructure team • Excellent communication skills (verbal & written) for a range of audiences• Monitoring and managing large budgetsResponsibilities and Achievements as Project Manager- • Manage projects from beginning to end including:• Communication: Liaise effectively with internal and external project teams and stakeholders in a clear and timely fashion.• Set and continually manage project expectations with team members and stakeholders• Scoping: Understand project scope, goals and deliverable, budgets, and create project plans. Where required, negotiate with departmental managers for required personnel• Tracking: Plan, schedule and track project milestones and deliverable, recommend budget changes where necessary• Crisis management: Proactively manage change requests, identify potential crises and devise contingency plans. Identify resolve issues and conflicts within the project team• Manage and motivate project teams – usually consisting 1-6 consultants and/or contractors• Support client services teams in proposal/statement of work writing• Build and grow any business relationships vital to the success of the project• Migrated and Managed Hosted Exchange i.e. Office 365• Deployed and maintained hosted solution i.e. Office 365, Online Backup and Storage• On Board New Clients and infrastructure implementation and assisted in the transition process of newly acquired business into the existing IT environment. • Merged Companies and infrastructures Provided Cloud and Wireless solution

London, United Kingdom

• Design, delivery and management of end to end, Tier 1 – 3 user support services on a range of IT systems including printing, desktop and laptop hardware, Windows operating systems, MS Office and bespoke applications.• Implementation, support and maintenance of current IT Infrastructure systems• Management, negotiation and recording of service, support and maintenance contracts• Provide regular management reporting on IT service delivery metrics, issues and recommendations as well as progress reports on project tasks.• Support enterprise customers remotely and on-site, on the complete range of Enterprise IT products, including software distribution, drive imaging, patching, remote control, and backup and recovery solutions• Assisting in the transition process of newly acquired business into the existing I.T environment.• Maintaining and monitoring software and hardware i.e. Software– Microsoft Office Applications, Windows XP,7 and 8, Windows Server 2208 2012 Exchange 2003 & 2007 VMware / Hyper-v & Hosted Exchange Hardware - Compaq (Desktop, Laptops, Server), HP (Desktop, Laptops, Server, Printer), Dell (Desktop, Laptops), Toshiba & Sony (Laptop) . AIO Copiers i.e.Canon, Xerox, and Konia Remote Tools - RDP, VNC, WebEx, LogMeIn, R admin, Team Viewer• Planning, designing, expanding, maintaining infrastructure (wired and wireless)• Building and upgrading servers and desktop computers on budget • Configuring Routers, Firewalls, AP, and switches (Draytek, Sonicwall , Watchguard , 3com, Netgear, Linksys, Belkin,D-link)• Configuring and Managing Hosted solutions i.e. Office 365 , Gfi , Hosted Exchange , Backup and antivirus • Data recovery i.e.Backup Exce , Acronis, veeam Backup and Online Backup• Help desk support for client over the phone or at the premises • Providing technical training for employees

Providing technical support services and solutions to various private clientsIT Support & NetworkingCloud computing solutionsDigital & Lito Print CCTV & ePos solutions

London, United Kingdom

•Provide high level of technical support, answer technical questions via telephone (primarily), and electronically. This includes appropriate referral to other service areas, follow-up, testing and troubleshooting.•Supporting enterprise customers remotely and on-site, on the complete range of Enterprise IT products, including software distribution, drive imaging, patching, remote control, and backup and recovery solutions. i.e. Symantec Antivirus & Backup Exe Software•Server and Systems Administration i.e. Ms Windows 2000 , 2003 and 2008oUndertake administration and routine operational processes of the computer network & troubleshoot network issues oOrder and build systems as needed oAccount/Access management for all system users oPerform server maintenance oMaintain DNS, DHCP and TCP/IP Networking, and other applications as needed oTroubleshoot server issues oSupport & maintain Ms Exchange SERVER and Ms Outlook 2003 2007 & 2010•Managing hosted Exchange and solutions •Participate in research and development, making appropriate recommendations to clients on Hardware & Software products•Coordinates Level 3 problems with appropriate technical, professional, and 3rd party service personnel along with customers who reported the problem i.e. Dell , HP, Symantec & Microsoft•Provide assistance to the users of PCs, networks and other IT related equipment and manage such requests until successful resolution.•Provide training to users in the use of applications and hardware

Sri Lanka

Served in the capably of Coordinator Information Technology Support, Area Development Program at the National Office. Primarily responsible to ensure the smooth implementation of the Information Technology projects and training for the Area Development Program (ADP's) and to maintain and manage the information technology implemented in the National Office and in the Area Development Program officers within the standards of the World Vision Partnership.

Position : Customer Support Assistant (1996-1998)Major Responsibilities : Involves visiting customers to provide necessary technical support.Position : Marketing Executive (1998-1999)Major Responsibilities : Promoting Gateway computers and Sherwoods products.Position : Senior Marketing Executive (1999-2000)Major Responsibilities : Involves in managing the sales team, promoting and conducting special promotions

Prince2® Foundation

Itil® Foundation

Diploma In Marketing, Business, Management, Marketing, And Related Support Services

Microsoft Certified

Implementing Ms Windows 2000 Professional & Server Implementing Ms Windows 2000 Network Infrastructure Ms Windows 2000 Network & Operating.

Certificate In Entrepreneurship & Small Business Management