Ajith Saju Email & Phone Number

Toronto, On, Ca

Burlington, Ontario, Canada

Managing high-profile projects for first product deployments.Leading Product Management team in Cloud based, OTT and Streaming Encoding projects.Worked closely with customers to understand expectations for feature requests.Running POC tests for new technologies for small to large scale projectsRunning demos for Internet streaming and gateway products in front of top executives in the industryWriting product specs for Internet streaming, OTT, IPTV, multiplex based compression productsWorking with the internal solution team to answer RFI, RFQ and RFP documents Prepared, managed, organized & updated test documents & conformance forms, Engineering change orderMentored and provided in-house training on various video compression products, to field service engineersWorked on root cause analysis, reporting and providing feedback to R&D design

Waterloo, Ontario, Canada

• Acted as a primary technical interface for customer deployments and on/off-site support activities• Tracked and followed-up customer incidents from submission to resolution, ensured customer expectations are continuously met and exceeded• Communicated customer issues, progress and feedback to sales, engineering and product management• Deployed Dockers and Containers with Ansible in Lab and Customer production environment• Tested software releases in VMs in Virtual box, AWS and GCP environment, provided VQ analysis and stability results to Engineering team.• Tweaked Ansible deployment scripts to scale up/down lab and production systems based on Customer requirements.

Burlington, Ontario, Canada

• Provisioned broadcast facilities with Evertz Routers (IP/Baseband), Compression/Encryption Systems (Encoders/Decoders/Muxers/Fragmenters), RF Systems, Multiviewer Display Systems and Monitoring systems.• Hands-on experience during migration in various Broadcasting facilities from all-SDI to all-IP or hybrid• Provided technical directions to customers regarding operational issues, general maintenance and hardware/software upgrades• Assessed customer application, troubleshot and diagnosed root cause through research and simulation• Recommended solutions utilizing various levels of technical language in a timely, clear and professional manner• Provided technical trainings to customers in-house and abroad• Maintained a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers• Supported the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and Customer product or System configuration including product integration with other manufacturer’s products

Kitchener, Canada Area

Hasty Market - Convenience store• Managed daily store operations including store financial performance, cash control, fuel, inventory, customer service and staff management• Supervised, trained and developed staff members in accordance with company policies and procedures• Followed proper standards for food safety and sanitation• Maintained positive working relationships with vendors and customers• Ensured compliance with applicable laws, governing agencies, company policies, and contractual agreements• Managed all operational functions including receiving/back room inventory and store maintenance• Managed the cash drawer by taking in cash, making change, and accurately balancing the drawer• Developed strong employee team exceeding store profit and loss (P&L) goals• Handled or assisted with Manager's responsibilities when needed

Cambridge, Ontario, Canada

Junior Datacenter Administrator• Conducted Physical audits in the tool crib to correct the computer inventory• Assisted in Linux and Windows system administration• Scheduled and coordinated break/fix work by vendors• Deployed and configured Windows and Linux operating systems• Diagnosed and repaired various network, software, and operating system configuration issues• Installed and removed servers, network and infrastructure equipment• Worked closely with data center management to determine workload and resource commitments• Assisted with the migration of company datacenter• Troubleshot, swapped and repaired hardware including power supplies, CPU's, hard disks etc.• Ensured Data Center uptime time 24X365

Bengaluru Area, India

VMware and Storage Administrator• Managed Virtualization Environment using VMware ESXi servers 4.x/5.x and vCenter• Created and Managed Virtual Machines and Templates• Created Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)• Configured Resource Pool, Motion, Alerts, Alarms, NTP• Migrated VMs across hosts within an HA cluster to perform maintenance tasks on ESXi hosts• Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts• Performed P2V and V2V conversions by using VMware Converter• Created clones from existing VMs (both live and powered-off)• Deployed several VMs from Templates and customized their configurations as needed• Configured data store to ESXi server using SCSI, iSCSI, and LUN• Moved VMs from one LUN to another LUN using Storage vMotion

Puducherry Area, India

IT Operations Center/Network Operations Center, HCL Info Systems Ltd • Centralized Remote Technical support to different customers • Fields support to customers for network problems and hardware upgradations• Provided Infrastructure as a Service Cloud (IaaS) service using VMware virtualized Data Center, Highly Redundant Network, and Storage• Managed operations of LAN, WAN, Network installations and Routing Services • Provided support to ensure the stability and security of the Enterprise Wireless data network• Effectively supervised and directed VPN administration and Network tunnels• Managed Network Firewall/IPS and implemented proactive security policies • VMware Virtualization Management, Server Backup and Restore Configuration• Microsoft Hyper-V server virtualization, Active Directory Users and Policy management, DHCP, Print server management, File Server, WSUS and ISA Management• Managed enterprise Antivirus, Encryption, Operating system deployment & patch management• Proactive monitoring of Data Center monitoring using NMS tools and achieved 100 % up-time• Generated Performance reports of IT infrastructure and finds out vulnerabilities in the system• Vendor management and co-ordinationOperating System: Windows- XP, 7, 8.1,10, Linux, Mac OS, Microsoft Server 2003 / 2008 / 2012Network Devices: Routers, Switches, Wireless Controller, Access Points, SAN Switches, Load BalancersFirewalls: Cisco ASA, Fort iGATE UTM, Sophos UTM, Checkpoint, Windows ISA, BarracudaServer Roles: Active Directory, DHCP, DNS, Hypervisor, Exchange Server, Print Server, File ServerVirtualization: VMware and Microsoft Hyper-VNetwork Monitoring/Management Tools: Nagios, Tefilla, WhatsUp Gold, Wireshark, PRTG, Manage EngineOther: Cisco Unified Computing Solution, SAN, and NAS Storage Boxes

Graduate Certificate, Embedded Systems Development, 3.64/4 Gpa

Activities and Societies: 4x4 Technical challenge * International students volunteerEmbedded Systems Development (ESD) is a four-semester.

Bachelor Of Technology (Btech), Electronics And Communication Engineering, First Class

Bachelor of Technology in Electronics and Communication Engineering is a four-year professional undergraduate program concerned.

All India Senior School Certificate Examination, Mathematics And Computer Science, Distinction

Central Board of Secondary Education

All India Secondary School Examination, Mathematics And Science, Distinction

Central Board of Secondary Education