Board International - Software Support1. Assisting customers with Email using Salesforce & Outlook.2. Troubleshooting Technical issues customer faces.3. Preparing process and product knowledge documents.4. Assisting colleagues on subject matter.5. Self-upgradation on product knowledge with the academy & community portal of the Client.6. Meeting with clients for training and discussions.7. Meeting with customers online on Teams to resolve their issues.8. Helping… Show more Board International - Software Support1. Assisting customers with Email using Salesforce & Outlook.2. Troubleshooting Technical issues customer faces.3. Preparing process and product knowledge documents.4. Assisting colleagues on subject matter.5. Self-upgradation on product knowledge with the academy & community portal of the Client.6. Meeting with clients for training and discussions.7. Meeting with customers online on Teams to resolve their issues.8. Helping colleagues and team leaders with process management. Show less

1. Onboarding Delivery Partners daily.2. Managed more than 600 Delivery partners.3. Solving partner's Android App-related Tech issues daily.4. Handling Payout related queries and issues of the Delivery Partners.5. Helping Delivery partners with their insurance claims.6. Dispute management between the Delivery Partner, Stores, Customers, and the support team.7. Auditing App data and identifying Fraudulent activities.8. Warehouse & Store visits as a Supervisor to check… Show more 1. Onboarding Delivery Partners daily.2. Managed more than 600 Delivery partners.3. Solving partner's Android App-related Tech issues daily.4. Handling Payout related queries and issues of the Delivery Partners.5. Helping Delivery partners with their insurance claims.6. Dispute management between the Delivery Partner, Stores, Customers, and the support team.7. Auditing App data and identifying Fraudulent activities.8. Warehouse & Store visits as a Supervisor to check credibility & quality of work.9. Branch office management.10. Excel Reporting on the daily onboarding, issues and matters.11. Preparing Training videos and Process documents.12. Meetings with the City lead and Supply manager to plan and work parallelly. Show less

HP Laptops & Desktops:1. Assisting consumers as a Sr. Technical support agent.2. Troubleshooting and solving issues on chat.3. Customer support as well as Partner support (Service Technicians).4. Helping the SMEs and TLs to create refer documents to set the process.

1. Team Leader - Hiring and recruitment (Off-paper) (Team of 5)2. Subject matter expert.3. Technical Support & handling Employer Escalations via Emails and Calls4. Counselling Employers on their Job Postings.5. Preparing Training videos and Process documents.6. Taking interviews on call.7. Reporting on Google sheets.8. Meetings with Team Leads and Project Managers.

1. MIS Reporting2. QA - Sales Call Audit3. Data Mining and Data Warehouse Management4. Bidding: Preparing Sales Quote5. Meeting & Discussions with Team Leader & CEO

Credit Card Operations - Comenity BANK of United States:1. Handling Cease & Deceased cases.2. Handling settlements and write-off requests from credit card holders.3. Prepared Microsoft Excel macro to increase productivity and quality.4. Assisting Team Leaders5. Meetings with Team Leaders and Operations Managers.

Logistics Operations - Fulfillments:1. Handling end to end Logistics2. Coordinating with Clients like SBI, ICICI, HP, etc.3. Leading Field Executives4. Preparing Purchase Orders, Sales Orders, Delivery Challans.5. Ex-Warehouse stock Audit and Reporting6. Email and reports using Salesforce.

1. Preparing Container Load and Discharge reports for Australia and New Zealand ports.2. Send reports to all port authorities and ship captains.3. Finding discrepancies in the containers loaded and discharged.4. Working with more than 24 port sites and extracting reports as raw.5. Prepared an Excel macro file to increase the productivity and quality of the reports.6. Prepared the process document for the team.7. Assisting the Assitant manager.

Bajaj Appliances - Customer Support:1. Handling Customer Calls & E-mails.2. Working with authorized service centers daily.3. Floor assist.

1. Data Entry in the Government Octroi Software application.2. Octroi billings as per the commodity, for shipments & cargos at Sahar cargo Airport.