Escalation point for all unresolved or political issues, which are owned until resolved.• Monthly Creation of Knowledge Based articles for official Checkpoint support portal and technical documents for our online Secure Knowledge database.• Creating detailed high level reports and troubleshooting action plans for Customer and Senior Management• Working closely with our Development(R&D) team in reporting, reproducing, and tracking software bugs and resolutions and hotfixes.• Checkpoint product trainer of internal engineers and partners using PowerPoint notes and customized lab exercises.• On-Site support for new implementations, server migration and technical troubleshooting.• Provide high-level support for complex firewall installations for large companies. Consult regularly with code developers to help come up with solutions for customer issues. Provide training and support for frontline technicians.• To provide dependable, consultative and personalized technical expertise/support.• Provide proactive analysis and support to enterprise customers, in order to identify and fix potential issues so they don’t impact the regular operations.• Provide on-site assistance and consulting for planned maintenance, upgrades, or migrations of Check Point firewalls and management servers.• Provide ongoing account management, communication, updates, and quarterly reports.• Reproduce, troubleshoot and debug customers' issues in a lab environment without impacting the production environment.• Troubleshooting network-related issues including VPNs, firewall security, cluster issues, configuration issues.• Investigate firewall issues like traffic problems, IPSec VPN issues, Remote VPN access, cluster/high availability, performance issues, NAT, BGP, OSPF and many more network based technologies.

Earned the CCSA, CCSE Certification within one year. •Provide technical support for all Check Point products to security partners and end-users.•Handle escalations from Tier 2 engineers.•Install, configure, support and troubleshoot Check Point Gaia, SecurePlatform and (Nokia) IPSO products.•Provide resolutions, fixes and recommendations to resolve customers' issues, and to foresee future problems.•Maintain and utilize a network lab environment for testing and bug identification with VMware and VSX Virtual Machine software.•Provide dependable, consultative and personalized technical expertise for all customers.•Continued learning to educate myself on new threats and practices in the field.•Identify risks to a network and create network diagrams and security policies•Place security components in a network using VPN-1/FireWall-1•Configure VPN-1/FireWall-1 rulebase for traffic management and overlapping encryption domains.•Configure Multiple Entry Point (MEP) and Single Entry Point (SEP) VPNs with ClusterXL•Use VPN-1/FireWall-1 Debugging tools and apply protocol analyzers to capture and view packet information, diagnose and resolve connectivity / routing issues.•Troubleshoot a diverse range of issues

I worked as a Geek Squad Agent in Best buy Geek squad. This job is combination of several tasks including Customer Service , Computer software and hardware troubleshooting, Repairing desktops and laptops with enhanced troubleshooting skills .This job also requires on call support for the clients .

I was employed as a Automation Technician in Domoticka Inc. It was a great experience working there. My job duties were including On site call receiving, managing Home security. Other duties include Installation of Home audio/video appliances , installation of router's and repeaters on site with proper configuration. Also the understanding the termination of cat 5/ cat 6 cables too.