Results-driven Customer Service Coordinator for Export Booking at Hapag-Lloyd Global Services, leveraging 2+ years of experience in managing bookings for diverse countries including Dubai, India, Pakistan, Saudi Arabia, Bahrain, and more. Skilled in assessing customer booking requests, ensuring container inventory availability, validating rates, securing vessel space, and confirming cargo restrictions to deliver accurate booking confirmations.With a meticulous approach, I efficiently process post-confirmation amendments, guaranteeing a seamless experience for our valued customers. Recognized for my expertise, I have provided comprehensive training to over 50 colleagues, imparting knowledge on the booking process and sharing insights on efficient amendment handling.As an auditing specialist, I meticulously review bookings and amendments processed by others, upholding quality standards and identifying areas for improvement. Actively contributing to process enhancement, I have played a vital role in creating automation for the cancellation of bookings, streamlining operations and increasing overall efficiency.Dedicated to delivering exceptional customer service, I possess strong problem-solving skills and excel in resolving complex queries promptly. Thriving in dynamic environments, I prioritize deadlines and ensure a high level of accuracy in all tasks.

Experienced Customer Service Associate at Accenture India with 13 months of expertise in processing group insurance claims. Skilled in assessing claims for insurance coverage validity, service type, and coverage amount. Committed to accuracy, I ensure proper documentation and adherence to regulatory standards.I excel in client and insurance provider communication, delivering exceptional customer service and resolving queries. A collaborative team player, I maintain professionalism and attention to detail in fast-paced environments. Proficient in utilizing industry-specific software to expedite claims processing and maintain accurate records.