Value Added Systems & Process Definition, Design & Implementation

Consulting with clients with all facets of business process improvements incorporating (not limited to) Reporting Requirements such as:• Report Specification• Report Building & Design• Report Training• Report Support & GuidanceOther Responsibilities include:• Resource Management• eRecruitment System Optimisations• Workflow Process Mapping & Design• Minor Project Management• Up-selling of Features & Functions of new System Functionality• General Guidance, Support & Administration• Working with internal & external stakeholders to deliver timely planned implementations

Managing inbound communication from clientsSupporting and assisting internal StakeholdersLogging Support Requests and following up with various internal departmentsDesigning and Implementing new system workflows against client requirements.

Technical Support Representative Outbound Sales RepresentativeCustomer Service RepresentativeActing Product Specialist

Sales Support Manager - Managing clients with ongoing sales & serviceInforming clients of new products both Software & Hardware and working out how the client could benefit from these.Working with suppliers & internal development teams to make sure clients received what they want when they required it.Client Portfolio consisted of:BunningsColes-MyerShellBraemarOfficeworksSpotlightAustralia PostDavid JonesFurther responsibilities included:• Identifying sales opportunities with both new & existing system setups.• Ownership of all Documentation relating to Contracts, Renewals, Tenders & Sales Docs• Forecasting & Monthly sales reports• Managing of all purchase orders & Invoices• Managing partnerships between Clients, Suppliers & 3'rd party development companies.